Surgical Scheduler

Cooper Norcross University Hospital • Camden, NJ

25d • $21 - $33

About The Position

The Surgical Scheduler supports the mission of Cooper Norcross Health by coordinating hospital outpatient-based procedural services and providing professional, customer-focused assistance to patients and clinical staff. The role schedules, changes, and cancels appointments; supports checkout by scheduling procedures after office visits; and communicates patient results and scheduling needs as a direct liaison with patients and procedural-location clinical staff.

The scheduler provides accurate, detailed information about test results, helps patients reschedule procedures, responds appropriately to patient questions, and handles incoming calls, voicemails, and missed scheduling requests. The position is responsible for the accuracy and integrity of patient preregistration, including health care coverage information, and escalates operational, provider, patient, and other critical matters to leadership. Additional duties may be assigned by the manager.

Requirements

• 2–3 years of experience in a medical or office setting.
• High school diploma or equivalent.
• Typing speed of 35–45 words per minute.
• Medical transcription required.
• Knowledge of medical insurance and billing processes.
• Outstanding organizational skills.
• Professional telephone etiquette and strong customer-service skills.
• Ability to work well in stressful situations and maintain a high degree of efficiency.

Responsibilities

• Schedule, change, and cancel appointments for hospital outpatient-based services.
• Serve as a direct liaison between patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
• Support the checkout office by scheduling procedures after office visits.
• Provide patients with accurate, detailed test-result information and assist with rescheduling procedures.
• Respond appropriately to patient questions.
• Answer incoming calls, direct calls to the correct party, check voicemails, and return missed calls concerning scheduling requests.
• Maintain the integrity of preregistration, including accurate health care coverage information.
• Escalate operational, provider, or patient complaints and other critical matters to leadership.
• Perform other duties as assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED