Surgical Scheduler- Hand Center

Ohio State University Physicians•Columbus, OH

8d•$20 - $29

About The Position

The Surgical Scheduler coordinates and maintains accurate, active surgery schedules for assigned providers and service lines. The role works with patients, physicians, clinical staff, operating rooms, hospitals, and ambulatory surgery centers to arrange procedures and pre-operative testing, communicate surgery orders, and gather required documentation. It also provides administrative and customer support, addresses routine and complex customer issues, and helps ensure department and customer needs are met. The position requires independent judgment to organize and prioritize a varied workload, along with tactful handling of sensitive and confidential situations.

Requirements

High school diploma.
At least 2 years of experience in a healthcare environment, or an equivalent combination of education and experience.
Strong, efficient interpersonal, verbal, and written communication skills.
High level of interpersonal skill to handle sensitive and confidential situations.
Demonstrated poise, tact, and diplomacy.
Knowledge of computer software applications for word processing, spreadsheets, databases, and presentations, including Microsoft Word, Excel, Access, and PowerPoint.
Continual attention to detail when composing, typing, and proofreading materials, establishing priorities, and meeting deadlines.

Nice To Haves

Epic experience.

Responsibilities

Ensure, organize, and maintain an active, accurate, and operational surgery schedule for assigned providers and service lines.
Coordinate surgical procedures with hospitals and ambulatory surgery centers.
Schedule and coordinate pre-operative testing, communicate surgery orders, and collect required surgery documentation.
Work with patients, physicians, staff, and operating rooms to provide accurate, timely, and responsive scheduling.
Provide administrative support, resolve routine and complex customer problems, and direct customers to appropriate resources for specific questions.
Interact with patients, patients’ families, referring physicians, and third-party carriers regarding patient-related issues.
Plan, prioritize, and organize a diversified workload using independent judgment.
Communicate regularly with clinical staff, medical secretaries, and service-line staff to meet customer and departmental needs, including maximizing department time and utilization.