Surgical Scheduler - Urology

Cayuga Medical Center•City of Elmira, NY

12d•$18 - $23•Onsite

About The Position

The Surgical Scheduler manages patient scheduling and coordinates care among insurance companies, hospital departments, and office personnel. The role also provides information needed for billing, as requested by the division head. The position reports to the Senior Director of Operations and is onsite at 301 Hoffman St., Elmira, NY 14905, with full-time daytime hours. The disclosed pay range is $17.73–$22.50 per hour, plus benefits. The scheduler gathers information and prepares paperwork for office visits, coordinates provider schedules, and organizes medical records. They work with insurers to secure appointment and surgery certifications, keep patients and families informed, track pre-determinations and appointment changes, and coordinate pre-admission and surgical booking with other hospital departments. The role also tracks postoperative visits, obtains insurance documentation, and assists with outcomes data collection.

Requirements

Good knowledge of anatomy and physiology.
Basic knowledge of surgical procedures and terminology.

Responsibilities

Obtain information for patient office visits and assemble and complete paperwork appropriate to the visit.
Send medical record release forms, pre-visit paperwork, and educational materials to patients preparing for extensive new visits.
Coordinate provider schedules according to established protocols.
Organize, file, and scan medical information.
Work with insurance companies to obtain certification for appointments and surgeries; document conversations, follow up, and help resolve issues.
Communicate with patients and families about progress, provide education, answer questions, and send letters or educational materials when appropriate.
Track patients through the pre-determination process and schedule or reschedule appointments as needed.
Track no-shows and canceled appointments.
Coordinate with other AOMC departments on pre-admission and surgical booking, providing necessary documentation and billing information.
Track postoperative visits and collect appropriate documentation for insurance companies.
Assist with data collection for the outcomes scorecard as requested.
Provide information for the billing process as required by the division head.