Surgical Scheduler IV

University of Rochester•City of Rochester, NY

41d•$22 - $30•Hybrid

About The Position

The Surgery Scheduling Specialist performs surgical scheduling functions in a high-volume, complex vascular surgery practice. The Surgical Scheduler must schedule inpatient and outpatient procedures consistent with the patient’s diagnosis and case request. The candidate acts as a professional liaison for staff, hospital personnel, medical staff, and physicians’ offices. Position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per the provider’s case requests. Also requires strong customer service skills with patients, employees, and the public, as well as typing, experience with computerized documentation systems, and problem-solving. The Surgical Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. An individual must be organized and be able to manage a demanding workload with accuracy. This role would work mostly at our FF Thompson location in Canandaigua, NY, but also includes Canal View Clinic in Rochester.

Requirements

High School diploma or equivalent and 3 years of relevant experience required
Or equivalent combination of education and experience

Nice To Haves

Medical Terminology
experience with surgical/appointment scheduling software, such as Flowcast, and electronic medical records preferred
Demonstrated customer relations skills preferred

Responsibilities

Independently schedule surgeries based on the surgeon’s schedules, available dates, and communicated case urgency, and appropriately maintain and proactively update the provider’s calendar to efficiently communicate matters of significant importance to the provider team and improve scheduling effectiveness.
Utilize autonomous judgment to schedule with appropriate location (SMH, HH, FFT, Sawgrass, Canal View), independently identifying appropriate CPT codes and obtaining necessary prior authorizations with payers.
Determines the necessity of communication with payers to obtain all necessary prior authorizations utilizing researched CPT codes
Schedules necessary preoperative testing and postoperative follow-up as required for the variety of complex surgical procedures conducted by the providers
Researches eRecord and other databases and/or files for accurate patient scheduling information, ensuring all relevant appointments are scheduled, and diagnostic imaging results are scheduled and received
Independently identifies resources and coordinates device representatives, techs, and other personnel as necessary to be part of the surgical team.
Negotiates surgical/procedural schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
Able to independently and autonomously prioritize needs based on urgency at a moment’s notice.
Using independent judgment, authorizes overbooking and rearranging of surgeons' operating room schedules based on case complexity, medical urgency, and provider preference.
Authorizes and arranges rescheduling when cancellations occur by applying protocols for surgical scheduling
Performs triage on incoming calls to determine what action can be taken at the time of the call, and what calls should be delegated
Communicates best practices and procedures to other parties to demonstrate the importance and impact of achievement
Identifies process improvement opportunities and implements them freely to increase the efficiency of scheduling and patient satisfaction.
Other duties as assigned.