Surgical Onsite Specialist - Raleigh

Medtronic•Raleigh, NC

2d•Onsite

About The Position

The Surgical Onsite Specialist (SOS) provides case and customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy. The role supports product utilization by assisting during on-site procedures, responding to customer inquiries, performing equipment upgrades and maintenance, and training physicians and staff within assigned accounts in partnership with the Surgical Account Manager (SAM). The position also supports lead generation, sales, and market expansion. This is a field-based position in Raleigh that requires frequent travel throughout the assigned territory and regular visits to customer sites. Candidates must reside within 50 miles of the territory and hold a valid driver's license. The product portfolio includes Stapling, Energy, Access & Instrumentation (A&I), OR Safety, Wound Closure, and GYN & Hernia. The position requires a bachelor's degree and one year of relevant experience. It offers a base salary of $70,000 and eligibility for a Sales Incentive Plan. Medtronic describes its benefits as a competitive, flexible package, with specific benefits available to regular employees according to eligibility and hours worked.

Requirements

Bachelor's degree.
At least 1 year of relevant experience.
For baccalaureate degrees earned outside the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).
Must reside within 50 miles of the assigned territory and be able to travel regularly to customer sites.
Valid driver's license.

Nice To Haves

At least 1 year of sales experience with documented sales success; clinical sales experience preferred.
Excellent communication and interpersonal skills.
Strong computer skills, including Microsoft Office, PowerPoint, and MS Teams.
Strong drive for results, action orientation, work ethic, and career ambition.
Ability to develop and present complex product demonstrations.

Responsibilities

Provide real-time procedural assistance for Surgical Centers of Therapy within the aligned territory.
Offer technical expertise and troubleshooting support to ensure successful product use.
Serve as a resource for physicians and surgical teams in the operating room.
Respond to customer inquiries during on-site procedures and communicate effectively with customers and colleagues.
Identify and report customer concerns and opportunities to the aligned Surgical Account Manager.
Perform equipment and software upgrades and conduct equipment fleet audits.
Lead product in-service training for physicians, residents, and surgical staff.
Support Resident Labs, MedEd courses, Regional Peer Education (RPE), and Continuing Education (CE) programs.
Assist the Surgical Account Manager and Specialists with product trials, implementation, and conversion initiatives.
Provide on-site support for regional conversions and product adoption strategies.
Track surgical products and maintain availability and inventory levels for procedures and operational needs.
Drive product utilization and customer engagement to achieve or exceed sales objectives.
Support retention of base business and expansion of new accounts through procedural support.
Generate and track leads in Salesforce.com (SFDC).

Benefits

Health insurance
Dental insurance
Vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Global well-being program (Simple Steps)
Sales Incentive Plan
Incentive plans
401(k) plan with employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums
Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums