Surgical Onsite Specialist - Raleigh

Medtronic • Raleigh, NC

4d • $70,000 - $70,000 • Onsite

About The Position

The Surgical Onsite Specialist (SOS) provides case and customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy. The role supports seamless product use by assisting with on-site procedures, answering customer questions, upgrading and maintaining equipment, and training physicians and staff. Working with the Surgical Account Manager, the specialist also contributes to lead generation, sales support, and market expansion.

This is a field-based role in Raleigh involving frequent travel throughout the territory. Candidates must live within 50 miles of the assigned territory, travel regularly to customer sites, and hold a valid driver's license. The aligned product portfolio includes Stapling, Energy, Access & Instrumentation (A&I), OR Safety, Wound Closure, and GYN & Hernia.

Requirements

• Bachelor's degree and 1 year of relevant experience.
• Must reside within 50 miles of the assigned territory.
• Must be able to travel regularly to customer sites and throughout the territory.
• Valid driver's license.

Nice To Haves

• At least 1 year of sales experience with documented sales success; clinical sales experience preferred.
• Excellent communication and interpersonal skills.
• Strong computer skills, including Microsoft Office, PowerPoint, and MS Teams.
• Strong drive for results, action orientation, strong work ethic, and career ambition.
• Ability to develop and present complex product demonstrations.

Responsibilities

• Provide real-time procedural assistance for Surgical Centers of Therapy in the aligned territory.
• Provide technical expertise and troubleshooting to support successful product use.
• Serve as a trusted resource for physicians and surgical teams in the operating room.
• Act as a primary point of contact for customer inquiries during on-site procedures.
• Communicate effectively with customers and colleagues, and report customer concerns and opportunities to the aligned Surgical Account Manager.
• Perform equipment and software upgrades and conduct equipment fleet audits.
• Lead in-service training for physicians, residents, and surgical staff on product applications.
• Support Resident Labs, MedEd courses, Regional Peer Education (RPE), and Continuing Education (CE) programs.
• Assist the Surgical Account Manager and specialists with product trials, implementation, conversions, and adoption initiatives.
• Track and maintain availability of surgical products to support procedures and customer and operational needs.
• Drive product utilization and customer engagement to achieve or exceed sales objectives.
• Support retention of base business and expansion of new accounts through procedural support.
• Generate and track leads in Salesforce (SFDC) to support business growth.

Benefits

• Competitive salary and flexible benefits package.
• Sales Incentive Plan with the opportunity to earn incentive compensation for achieving or exceeding goals.
• Health, dental, and vision insurance for eligible regular employees working 20 or more hours per week.
• Health Savings Account and Healthcare Flexible Spending Account for eligible regular employees working 20 or more hours per week.
• Life insurance and long-term disability leave for eligible regular employees working 20 or more hours per week.
• Dependent daycare spending account and tuition assistance or reimbursement for eligible regular employees working 20 or more hours per week.
• Simple Steps global well-being program for eligible regular employees working 20 or more hours per week.
• Incentive plans, 401(k) plan with employer contribution and match, short-term disability, paid time off, and paid holidays for regular employees.
• Employee Stock Purchase Plan, Employee Assistance Program, and Non-qualified Retirement Plan Supplement, subject to stated eligibility conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level