Surgical & LASIK Coordinator
About The Position
Atlantic Eye is seeking a motivated, patient-focused Surgical Counselor/LASIK Coordinator to provide a white-glove, concierge-level experience for patients undergoing LASIK, refractive, and other ophthalmic surgeries, from consultation through recovery. Atlantic Eye is a multi-specialty ophthalmology practice with locations in Eatontown, Holmdel, Little Silver, and Wall Township. The coordinator serves as a primary contact for LASIK patients, educating them about procedures and guiding them through surgical decisions and care. The role includes coordinating patient communication and surgical logistics, maintaining accurate EHR records, and collaborating with physicians, technicians, staff, and Surgical Counselors. It also provides behind-the-scenes operational and administrative support to help ensure pre-surgical requirements are completed efficiently. Travel between practice locations may be needed to support consistent patient care.
Requirements
- Experience in healthcare or ophthalmology.
- Strong communication, patient education, and financial discussion skills.
- Excellent organization and multitasking skills.
- Technology proficiency, including EHR and scheduling systems.
- Ability to thrive in a fast-paced, patient-focused environment.
- High school diploma or equivalent.
Nice To Haves
- Surgical counseling or refractive surgery coordination experience.
- Some college education.
Responsibilities
- Deliver a concierge-level experience for LASIK, refractive, and other ophthalmic surgery patients from consultation through post-operative care.
- Serve as a primary point of contact for LASIK patients, providing personalized education, answering questions, and supporting informed surgical decisions.
- Educate patients about procedures, candidacy, expected outcomes, recovery, and lifestyle benefits.
- Coordinate surgical care, including scheduling, diagnostics, consent forms, fees, financing, and follow-up appointments.
- Manage inquiries through phone, email, and digital platforms, responding professionally and promptly and helping convert consultations to procedures.
- Maintain accurate EHR documentation and collaborate with physicians, technicians, and staff to support a seamless patient experience.
- Support Surgical Counselors by managing administrative workflows, coordinating patient communications, and ensuring pre-surgical requirements are completed efficiently.
- Travel between practice locations as needed to support Surgical Counselors and provide consistent patient care.
Benefits
- Competitive salary based on experience.
- 401(k) retirement plan with employer match.
- Medical, dental, and vision benefits.
- Paid time off, including holidays and vacation.
- Employee discounts on eyewear and exams.
- Ongoing training and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
