Surgical Coordinator
About The Position
The Surgical Coordinator coordinates ophthalmic surgeries by managing scheduling and patient preparation. The role works closely with surgeons, surgical centers, and patients to ensure accurate scheduling, verify insurance coverage and medical clearances, and maintain thorough, up-to-date documentation. The coordinator communicates pre- and post-operative instructions compassionately, assists patients throughout the surgical process, and supports efficient department operations by handling calls, referrals, and administrative tasks in a timely manner. The position requires attention to detail, strong organizational skills, and the ability to use electronic medical records and external systems. The role requires commuting to office locations in Albany, Clifton Park, and Troy, as well as the Ambulatory Surgery Center in Latham. It also includes providing on-site assistance at the surgery center on surgical days.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in surgical coordinating or scheduling; preferably in ophthalmology or a specialty medical practice.
- Extensive in-person and telephone customer service experience.
- Proficiency with EMR systems.
- Excellent interpersonal, verbal, and written communication skills.
- Strong organizational skills.
- Ability to manage multiple tasks efficiently and accurately.
- Ability to work independently without significant supervision and as part of the larger Surgical Coordinating team.
- Ability to commute to office locations in Albany, Clifton Park, and Troy, and to the Ambulatory Surgery Center in Latham.
Nice To Haves
- Experience with ModMed EMR.
- Knowledge of ophthalmic procedures and terminology.
- Bilingual skills, including Spanish or other languages.
Responsibilities
- Schedule ophthalmic surgeries in coordination with surgeons, surgical centers, and patients.
- Review surgical plans to understand the needs and requirements of each procedure.
- Verify insurance coverage and obtain prior authorizations as needed.
- Request and confirm necessary medical clearances and pre-operative testing.
- Review surgical consents, questionnaires, and medications with patients.
- Communicate pre-operative and post-operative instructions clearly and compassionately.
- Serve as a liaison among patients, surgeons, surgical centers, and other departments, including billing, to support coordinated care.
- Navigate and maintain accurate records in the electronic medical record (EMR) system and relevant external websites, such as LabCorp and surgical center portals.
- Scan and complete surgical packets, including booking documents, and manage the surgical waitlist.
- Provide on-site assistance at the surgery center on surgical days, supporting patients and staff as needed.
- Coordinate follow-up appointments and post-operative care instructions.
- Process electronic faxes and ensure documentation is appropriately filed.
- Monitor and restock surgical scheduling supplies, such as folders and patient bags.
- Assist with physician referrals and support the general scheduling department as needed.
- Respond promptly and professionally to phone calls, voicemails, emails, and EMR messages.
- Help manage high call volumes by answering phone queue calls.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
