Surgical Coordinator

APDerm Management • East Greenwich, RI

1d

About The Position

The Mohs Surgical Coordinator supports dermatologic surgical services, including Mohs surgery, excisions, ED&C, LN2 treatments, cosmetic surgery, and related follow-up procedures. The role coordinates patient care, scheduling, pathology management, referrals, insurance requirements, and communication across clinical and administrative teams.

The coordinator serves as the primary contact for patients undergoing Mohs and related procedures, provides pre- and post-operative guidance, and coordinates pathology results and follow-up treatment as directed by providers. The role also helps maintain efficient provider schedules, meet departmental performance targets, improve workflows, and support APDerm’s standards, policies, and culture.

The position requires a high school diploma or GED. Dermatology, Mohs, or surgical scheduling experience and medical assistant certification are preferred. The role requires strong communication, customer service, organization, time management, problem-solving, and computer skills. Hybrid positions require regular in-office hours based on business needs; the specific schedule is determined by the company.

Requirements

• High school diploma or equivalent (GED) required.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Working knowledge of EMA, Athena GE, GE Centricity, and Epic.
• Administrative proficiency with Microsoft Office Suite, web-based applications, email, or related software.
• Excellent organizational skills and attention to detail.
• Excellent time-management skills and a proven ability to meet deadlines.
• Strong problem-solving and analytical skills to ensure patient needs are met.
• Ability to function well in a fast-paced and sometimes stressful environment.
• Ability to communicate positively and professionally with patients, family members, clinicians, and colleagues.

Nice To Haves

• Dermatology experience.
• Mohs experience.
• Surgical scheduling experience.
• Medical assistant certification.

Responsibilities

• Schedule Mohs, excision, ED&C, LN2, and cosmetic surgery procedures, both in-office and outpatient.
• Allocate appropriate time in provider templates, confirm equipment, and review schedules daily for accuracy and utilization.
• Manage waitlists, cancellations, rescheduling, and open appointment slots to maintain provider schedules and fill rates.
• Apply Mohs Appropriate Use Criteria when scheduling procedures.
• Serve as the primary patient contact for Mohs and related surgical procedures.
• Conduct pre-operative and post-operative phone consultations and provide instructions and educational materials.
• Notify patients of pathology results and communicate next steps as directed by providers.
• Answer surgery-related calls, return messages promptly, and address Mohs-line voicemail in a timely manner.
• Maintain accurate, up-to-date pathology logs and meet applicable service-level agreements.
• Coordinate additional treatment for pathology results requiring Mohs, excision, ED&C, or LN2.
• Coordinate pathology documentation, provider communications, and follow-up with pathology laboratories to track incoming reports.
• Triage and process referrals received by fax and email from outside providers.
• Register patients and verify insurance coverage and referrals.
• Provide procedure codes to the Prior Authorization team for surgeries requiring pre-approval.
• Prepare and send surgical packets to patients through the EMR or by mail before procedures.
• Collaborate with physicians, nurses, surgical assistants, access managers, and administrative staff to streamline care and workflows.
• Coordinate complex surgical repairs with external specialists, including plastics and oculoplastics.
• Monitor and help meet Mohs team call-center benchmarks and provider fill-rate targets.
• Follow APDerm policies, procedures, industry standards, laws, and regulations, including privacy, data protection, and workplace safety practices; report suspected noncompliance.
• Complete required training by deadlines, including Code of Conduct, Privacy & Data Security, and OSHA training, as well as mandatory clinical, quarterly, and annual training.
• Identify process-improvement opportunities and communicate suggestions to leadership.
• Support departmental goals, performance metrics, and budget targets through efficient operations, reduced delays, and timely communication and documentation.
• Review provider schedules throughout the day and help fill open appointment slots where appropriate.
• Maintain awareness of departmental policies and contribute to team success and patient satisfaction.

Benefits

• Extensive, comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED