Surgical Coordinator

Hackensack Meridian Health•Neptune Township, NJ

10d

About The Position

The Surgical Coordinator coordinates all aspects of tests, procedures, and surgeries under the direction and supervision of the Practice Supervisor or Manager and physician(s). The role schedules procedures, verifies patient and insurance information, secures precertification, communicates appointments and preparation instructions, coordinates preoperative and postoperative care, and maintains surgical schedules and records. The coordinator also works with physicians and other departments to arrange needed surgical support, documentation, testing, billing, and follow-up. The position requires courteous, empathetic service to patients and visitors, effective collaboration, and adaptability to the needs of the practice, including additional hours when requested.

Requirements

High school diploma, GED, and/or GED-equivalent program plus two years of related experience.
Effective interpersonal and communication skills.
Ability to learn quickly and adapt in a changing environment.

Nice To Haves

Two years of progressive experience in a medical office.
Proficiency in medical terminology and HIPAA guidelines.
Surgical coding knowledge, including CPT and ICD-10.
CPR certification.

Responsibilities

Coordinate tests, procedures, and surgeries under the direction and supervision of the Practice Supervisor or Manager and physician(s).
Schedule procedures promptly and courteously, follow facility booking guidelines, and arrange appropriate surgical equipment.
Verify patient demographics and insurance information, confirm coverage and benefits with insurers, and obtain payer precertification.
Coordinate procedure appointments with physician calendars, adjust schedules as needed, and communicate appointment and surgical preparation information to patients.
Arrange co-surgeons or assistants when needed and coordinate scheduling with other departments, such as the lab or nuclear medicine.
Ensure preoperative procedures and documentation are completed, including consent forms, history and physical within 30 days of the scheduled procedure, and physician orders; distribute documentation to appropriate departments.
Schedule pre-surgery physician appointments, obtain medical clearances as needed, coordinate pre-admission testing, and follow up on results with the physician.
Maintain block-time guidelines at each hospital.
Coordinate required postoperative care under the direction of the provider.
Obtain surgical billing information from physicians, work with the coding department to obtain appropriate codes, and post and reconcile surgical charges.
Track completed and pending procedures, surgical testing, and pathology results.
Provide excellent customer service to patients and visitors, responding promptly and empathetically while respecting patients' surgical and financial needs.
Maintain cooperative interactions and accept responsibility for necessary work.
Adapt work schedules to practice needs, work additional hours when requested to maintain coverage, clock in at the designated start time, and manage time to prevent unapproved overtime.
Perform assignments efficiently and accurately and provide cross coverage within the Physician Services Division when required.
Participate in surgical service meetings held at hospitals.
Adhere to HMH organizational competencies and standards of behavior.