Surgical Coordinator - Dr. Eizember

TSAOG Orthopedic & Spine•San Antonio, TX

18d•Onsite

About The Position

The Surgical Coordinator oversees the daily activities of the surgery practice for Orthopaedic Spine Surgeon Dr. Shane Eizember. In coordination with the clinical team, the coordinator communicates with departments and outside parties to obtain approvals and schedule surgery for patients. The role requires travel between the Mission Trail, Westover Hills, and Quarry Area locations. The coordinator works with administrative and clinical staff to support efficient service delivery, manages surgical schedules and authorization processes, advises patients about pre-surgical requirements and potential out-of-pocket costs, and handles related documentation and communications. The position also supports claims follow-up, patient concerns, research-score collection, on-call rounding lists, and regulatory compliance. Regular and consistent attendance is required.

Requirements

High school diploma or equivalent.
Nationally Registered Medical Assistant Certification required; it must be obtained within six months of hire and/or kept current.
Minimum of two years of clinical experience with supervisory responsibility.
Clinical knowledge.
Familiarity with automated practice management systems and/or electronic medical records such as Athena.
Familiarity with health insurance requirements related to medical reimbursement, including deductibles and co-pays.
Strong and effective communication skills.
Ability to lead by example effectively.
Excellent planning, organization, and task-management skills.
Ability to multitask, work in a fast-paced environment, and demonstrate team cooperation.
Regular and consistent attendance.

Responsibilities

Coordinate with administrative and clinical staff, including front desk, medical records, nursing, and ancillary services, to support efficient delivery of services and use of resources.
Oversee the day-to-day activities and schedule of surgical patients.
Ensure surgical orders are submitted and processed for authorization.
Schedule surgeries and advise patients of pre-surgical requirements, including laboratory orders, educational classes, and/or x-rays.
Advise patients of co-payments, co-insurance, and other out-of-pocket expenses before surgery; refer patients to a financial counselor when necessary.
Maintain the surgical schedule and act as a liaison between staff and the authorization department.
Enter surgical and clinical charges into Athena.
Document patient phone calls and prescription refill messages, and obtain the physician’s signature.
Retrieve and return patient phone calls in a timely manner.
Work with the Medical Secretary on phone and Athena documentation tasks (buckets).
Monitor and work “Hold” buckets on the Athena Dashboard and assist the Professional Reimbursement Department in resolving open claims.
Address concerns or complaints from patients, vendors, and staff, escalating them to the Clinic Manager as needed.
Work with the physician and patients to obtain research scores for SOS.
Coordinate on-call patient rounding lists.
Ensure regulatory compliance and report issues to the Clinic Manager.
Perform other duties as assigned by the immediate supervisor or directed by the company.