Surgical Coordinator - Dr. Alex Anatone

Hospital for Special Surgery•New York, NY

About The Position

The Surgical Coordinator supports Dr. Alex Anatone’s office by providing patient service, coordinating appointments and surgeries, managing billing and chart documentation, and maintaining efficient office workflows. The role requires professional, empathetic communication with patients and coordination with administrative and clinical teams. The coordinator books surgeries in EPIC and the surgical calendar, confirms appointments, communicates procedure instructions, and ensures required authorizations and pre-surgical documentation are completed. The role also operates front-desk technology, applies knowledge of orthopedic conditions and surgical protocols, and covers a lead role in the office when the Office Manager is away.

Responsibilities

Answer phones and greet patients courteously, clearly, and efficiently.
Communicate with patients and internal and external contacts about appointments, instructions, and follow-ups by phone, email, or in person.
Handle patient concerns calmly and escalate them to the administrative manager or clinical staff when appropriate.
Schedule new, follow-up, and post-operative visits and ancillary tests accurately and on time.
Book surgeries in EPIC and the surgical calendar, allowing sufficient time for authorizations and pre-surgical requirements.
Coordinate referral processes and confirm appointments accurately and completely.
Provide patients with clear instructions regarding procedures, preparation, and follow-up.
Notify relevant departments and services promptly about schedule changes.
Manage check-out processes and facilitate collection of copayments and outstanding balances as needed.
Obtain authorizations or follow up with appropriate teams until authorization is complete.
Collect and ensure required patient information and medical documentation, including clearances and test results, is complete and filed before surgery.
Process admitting orders and pre-surgical screening forms accurately.
Document appropriately in patient charts and communicate in writing with physicians and clinical teams.
Scan patient records according to hospital guidelines.
Use electronic medical record, scheduling, billing, and Microsoft Office software, as well as phones, scanners, copiers, printers, and other front-desk technology.
Maintain current knowledge of scheduling processes, insurance requirements, documentation standards, orthopedic conditions, and relevant surgical protocols.
Prioritize tasks, respond to urgent requests, and adapt to last-minute surgical additions.
Manage workload to meet patient needs and departmental goals, including call answer rates.
Take initiative to resolve issues, assist colleagues, adapt to workflow changes, and support team productivity.
Fulfill a lead role in the office when covering for the Office Manager.
Demonstrate accountability, professional communication, collaboration, engagement, and adherence to HSS policies and the Code of Conduct.