Surgical Coordinator - Dr. Alex Anatone

Hospital for Special Surgery•New York, NY

3d•$27 - $42

About The Position

The Surgical Coordinator supports Dr. Alex Anatone and the office’s clinical and administrative operations. The role coordinates patient appointments, surgeries, referrals, authorizations, pre-surgical requirements, billing-related processes, and patient documentation. It requires courteous, professional communication with patients and colleagues, accurate use of Epic and other office technology, and the ability to prioritize urgent requests and adapt to changing workflows. The coordinator also fulfills a lead role in the office when covering for the Office Manager.

Requirements

Demonstrated critical thinking, ability to identify work challenges, and willingness to recommend and take action on solutions.
Clear, organized, professional, and respectful written and verbal communication skills, with active and empathetic listening.
Ability to collaborate, engage in dialogue, receive feedback, and understand how individual work contributes to team and organizational goals.
Professional, empathetic, discreet, and respectful demeanor in patient interactions.
Ability to handle patient concerns calmly and escalate them appropriately.
Accuracy and attention to detail when scheduling and entering surgeries in Epic based on provider instructions and patient charts.
Competence using electronic medical record systems such as Epic, scheduling and billing software, Microsoft Office, phone systems, scanners, copiers, and printers.
Ability to learn and adapt to new systems, policies, and technologies relevant to office operations.
Ability to prioritize urgent requests, manage workload efficiently, adapt to last-minute changes, and demonstrate accountability.
Commitment to HSS’s mission, policies, and Code of Conduct.

Responsibilities

Answer phones and greet patients courteously, communicating professionally and empathetically.
Communicate appointment information, instructions, and follow-ups to patients and relevant internal and external parties by phone, email, or in person.
Respond calmly to patient concerns and escalate them to the administrative manager or clinical staff when appropriate.
Schedule new, follow-up, and post-operative visits, as well as ancillary tests.
Book surgeries in Epic and the surgical calendar, allowing time for authorizations and pre-surgical requirements.
Coordinate referral processes and confirm appointments accurately and completely.
Give patients clear instructions about procedures, preparation, and follow-up.
Notify relevant departments and services promptly about schedule changes.
Manage check-out and facilitate collection of time-of-service payments, copayments, and outstanding balances as needed.
Obtain authorizations or follow up with the appropriate teams on authorization status through completion, as needed.
Collect and ensure required patient information and medical documentation, including clearances and test results, are complete and filed before surgery.
Process admitting orders and pre-surgical screening forms accurately.
Document appropriately in patient charts and communicate in writing with physicians and clinical teams.
Scan patient records according to hospital guidelines.
Use electronic medical records, scheduling and billing systems, Microsoft Office, and front-desk equipment effectively; adapt to new systems and technologies.
Maintain current knowledge of scheduling processes, insurance requirements, documentation standards, orthopedic conditions, and relevant surgical protocols.
Prioritize tasks, respond to urgent requests, adapt to last-minute surgical add-ons, and manage workload to meet patient needs and departmental goals.
Take initiative to resolve issues, assist colleagues, adapt to workflow changes, and support team productivity.
Fulfill a lead role in the office when covering for the Office Manager.
Follow HSS policies and the Code of Conduct, including policies relating to time and attendance, professionalism, safety, privacy, and service excellence.