Surgical Coordinator

Spire Orthopedic Partners•Chelmsford, MA

41d•$21 - $26

About The Position

Spire Orthopedic Partners is a national partnership of orthopedic practices that provides physicians with operational resources and administrative infrastructure so they can focus on patient care. The organization is headquartered in Stamford, Connecticut, and its network spans the Northeast, with more than 165 physicians, 1,800 employees, 285 other clinical providers, and 40 locations in New York, Connecticut, Rhode Island, and Massachusetts. The Surgical Coordinator arranges and supports physician-requested surgeries, coordinating with patients, hospitals, surgical centers, and other care facilities. The role verifies insurance, referrals, and health clearances; explains the scheduling process; confirms procedure dates; arranges equipment and preoperative testing; and schedules follow-up visits according to established protocols. The coordinator also supports workers’ compensation cases, maintains scheduling records and detailed EMR messages, answers patient questions within established protocols, follows up on cancellations and changes, and provides support to other schedulers as assigned. The position requires handling patient and company information confidentially and following HIPAA regulations.

Requirements

High school diploma or GED.
One year of medical office experience.
Familiarity with HIPAA, insurance regulations, policies, procedures, and other regulatory policies.
Knowledge of common safety hazards and precautions for maintaining a safe working environment.
Knowledge of medical office procedures, policies, practices, medical terminology, telephone protocol, and professional etiquette.
Ability to interpret, adapt, and apply guidelines and procedures.
Ability to develop and maintain effective, professional working relationships with patients, medical staff, coworkers, and the public, demonstrating sympathy, tact, and understanding.
Ability to work as a team player with a positive attitude, adjust to different personalities, and work with a diverse population while demonstrating patience and professionalism.
Ability to promote teamwork through collaboration and represent the clinic professionally.
Ability to maintain strict confidentiality regarding patient matters.
Excellent verbal and written communication skills.

Nice To Haves

Bachelor’s degree preferred.
Previous Medical Receptionist or Secretary experience preferred.
Familiarity with electronic medical systems, including Athena, Medi-Tech, or similar systems, is a plus.

Responsibilities

Coordinate physician-requested surgeries with hospitals and/or surgical centers.
Verify that patient insurance and referrals are on file and valid.
Verify patients’ health status and ensure required clearances are obtained.
Explain the scheduling process to patients and confirm booking dates with patients and facilities.
Order equipment needed for procedures.
Schedule preoperative testing when necessary.
Send informational packets to patients before surgery.
For workers’ compensation cases, have the patient verify with the adjuster, complete the utilization review request, and await approval and/or compensation department negotiation before scheduling surgery.
After surgery dates are scheduled and confirmed, schedule postoperative visits and any necessary history and physical examination according to established protocols.
Contact and interact with appropriate facilities, including hospitals, rehabilitation centers, and assisted living facilities, regarding patient care.
Maintain computer appointment scheduling in accordance with office scheduling policies.
Enter detailed messages from patients, hospitals, pharmacies, and others into the EMR system.
Answer patient questions according to established protocols and help patients understand the surgical process and their responsibilities.
Follow up on surgical cancellations, insurance changes, rescheduling, and related matters.
Maintain knowledge of insurance policies and prior authorization procedures, including changes in insurance requirements.
Provide additional support to other schedulers as assigned.
Perform computer functions that support assigned responsibilities.
Attend required meetings and in-services and participate in committees.
Participate in educational and professional development activities consistent with business needs.
Maintain strict confidentiality of medical and company information and follow HIPAA regulations.
Perform other related work as required.