Surgical Coordinator - Dr. Eizember

TSAOG Orthopaedics & Spine•San Antonio, TX

19d•$19 - $30

About The Position

The Surgical Coordinator is responsible for the overall daily activities of the physician’s surgery practice. In coordination with the clinical team, the coordinator communicates with departments and outside parties to ensure surgery patients are approved and scheduled. This position is assigned to Orthopaedic Spine Surgeon Dr. Shane Eizember and requires travel between Mission Trail, Westover Hills, and Quarry Area. The position reports to the Clinic Manager.

Requirements

High school diploma or equivalent.
Nationally Registered Medical Assistant certification, to be obtained within six months of hire and/or kept current.
At least two years of clinical experience with supervisory responsibility.
Clinical knowledge.
Familiarity with automated practice management systems and/or electronic medical records such as Athena.
Familiarity with health insurance requirements related to medical reimbursement, including deductibles and co-pays.
Strong and effective communication skills.
Ability to lead by example.
Excellent planning, organization, and task-management skills.
Ability to multitask, work in a fast-paced environment, and cooperate as part of a team.

Responsibilities

Coordinate with administrative and clinical staff, including front desk, medical records, nursing, and ancillary services, to use resources effectively and deliver services efficiently.
Oversee the day-to-day activities and schedule of surgical patients.
Ensure surgical orders are submitted and processed for authorization.
Schedule patients for surgery and advise them of pre-surgical requirements, including laboratory orders, educational classes, and/or x-rays.
Inform patients of co-payments, co-insurance, and other out-of-pocket expenses before surgery, and refer them to a financial counselor when necessary.
Maintain the surgical schedule and serve as liaison between staff and the authorization department.
Enter surgical and clinical charges into Athena.
Document patient calls and prescription refill messages, and obtain the physician’s signature.
Ensure patient calls are retrieved and returned in a timely manner.
Work with the Medical Secretary on phone and Athena documentation tasks (buckets).
Monitor and work “Hold” buckets on the Athena Dashboard and assist the Professional Reimbursement Department with resolving open claims.
Address concerns or complaints from patients, vendors, and staff, escalating them to the Clinic Manager as needed.
Work with the physician and patients to obtain research scores for SOS.
Coordinate on-call rounding lists of patients.
Ensure regulatory compliance and report issues to the Clinic Manager as they arise.
Maintain regular and consistent attendance.
Perform other duties as assigned by the immediate supervisor or company.