Surgical Coordinator

APDerm Management • Acton, MA

5d

About The Position

The Mohs Surgical Coordinator supports dermatologic surgical services, including Mohs surgery, excisions, ED&C, LN2 treatments, cosmetic surgery, and related follow-up procedures. The role coordinates scheduling, patient communication, pathology management, referrals, insurance details, and collaboration across clinical and administrative teams to support patient care and efficient provider schedules.

The coordinator serves as the primary point of contact for patients undergoing Mohs and related procedures, provides pre- and post-operative communications, and coordinates pathology results and follow-up care as directed by providers. The role also supports department performance goals, patient satisfaction, operational efficiency, and compliance with APDerm policies and applicable standards.

The position requires a high school diploma or GED. Dermatology, Mohs, surgical scheduling, and medical assistant certification are preferred. APDerm states that hybrid positions require regular in-office hours as determined by business needs; whether this particular position is hybrid is not specified. The stated salary range is $24.00–$36.00 per hour based on full-time employment.

Requirements

• High school diploma or equivalent (GED) is required.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Working knowledge of EMA, Athena GE, GE Centricity, and Epic.
• Proficiency with Microsoft Office Suite, web-based applications, email, or related software.
• Excellent organizational skills and attention to detail.
• Excellent time-management skills and a proven ability to meet deadlines.
• Strong problem-solving and analytical skills to ensure patient needs are met.
• Ability to function in a fast-paced and sometimes stressful environment.
• Ability to communicate positively and professionally with patients, family members, clinicians, and colleagues.

Nice To Haves

• Dermatology experience.
• Mohs experience.
• Surgical scheduling experience.
• Medical assistant certification.

Responsibilities

• Schedule Mohs, excision, ED&C, LN2, and cosmetic surgery procedures, both in-office and outpatient.
• Allocate appropriate time in provider templates, confirm equipment, and review schedules daily for accuracy and utilization.
• Manage waitlists and cancellations, fill open slots, and coordinate rescheduling of canceled procedures.
• Apply Mohs Appropriate Use Criteria when scheduling procedures.
• Serve as the primary contact for patients undergoing Mohs and related procedures.
• Conduct pre-operative and post-operative phone consultations and provide instructions and educational materials.
• Notify patients of pathology results as directed by providers and communicate next steps in alignment with provider instructions.
• Answer surgery-related calls, return messages promptly, and address messages from the Mohs line in a timely manner.
• Maintain accurate, up-to-date pathology logs and meet applicable service level agreements.
• Coordinate follow-up procedures for pathology requiring additional treatment and follow up with pathology labs to track reports.
• Manage Mohs team pathology coordination, including documentation and provider communication.
• Triage and process referrals received by fax and email from outside providers.
• Register patients and verify insurance coverage and referrals.
• Provide CPT and procedure codes to the prior authorization team for surgeries requiring pre-approval.
• Prepare and send surgical packets to patients through the EMR or by mail before procedures.
• Collaborate with physicians, nurses, surgical assistants, access managers, and administrative staff to streamline care and workflows.
• Coordinate complex surgical repairs with external specialists, such as plastics and oculoplastics.
• Monitor and help meet call center benchmarks, provider fill-rate targets, departmental goals, performance metrics, and budgetary targets.
• Review provider schedules throughout the day and help fill open appointment slots where appropriate.
• Identify process improvement opportunities and communicate suggestions to leadership.
• Maintain awareness of departmental policies and contribute to team success and patient satisfaction.
• Support APDerm’s mission and culture by following policies, procedures, industry standards, laws, regulations, privacy and data protection practices, and workplace safety requirements; report observed or suspected conduct that does not meet APDerm standards.
• Complete required training by deadlines, including Code of Conduct, Privacy & Data Security, OSHA, clinical onboarding and ongoing education, and quarterly and annual training.
• Stay current with clinical best practices through scheduled training updates and competency assessments.
• Maintain an ONETeam mindset grounded in positivity, productivity, and professionalism.

Benefits

• APDerm describes an extensive, comprehensive, competitive, and inclusive offering of health, financial, and other benefits to support employee well-being.
• Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED