Surgical Coordinator

Westchester Medical Center•Valhalla, NY

19d

About The Position

The Surgical Coordinator performs clerical duties for the practice manager and/or supervisor, clinical team, and physicians. The role supports patient care by coordinating surgical procedures, obtaining insurance preauthorizations, managing appointment information, and maintaining accurate electronic medical records. The coordinator handles incoming calls, communicates procedure details and pre-procedure requirements to patients, and may float to other offices as needed for coverage.

Requirements

Minimum of two years of experience in a medical office.
Minimum of two years of customer service support experience.
High school diploma or GED.

Nice To Haves

Bilingual Spanish-speaking candidates preferred.

Responsibilities

Work with the clinical team to schedule patient procedures.
Obtain insurance authorizations for surgical procedures.
Assist patients in scheduling pre-procedure testing.
Inform patients of surgical appointments and pre-procedure requirements.
Handle incoming calls promptly and professionally.
Provide a high level of customer service and satisfaction.
Provide call confirmations to patients.
Schedule appointments correctly and accurately enter pertinent information into the electronic medical record.
Schedule patient appointments and procedures according to established policies and procedures.
File or scan records into the electronic medical record.
Maintain patient confidentiality.
Answer telephones and take messages for providers.
Perform other related duties as directed or assigned.
Float to other offices as required for adequate coverage.