Surgical Care Coordinator
About The Position
The Surgical Care Coordinator serves as a liaison among patients, Oral and Maxillofacial Surgery (OMFS) faculty, referring providers, hospital partners, and administrative teams to support efficient coordination and delivery of patient care. The position manages scheduling and coordination of consultations, procedures, and surgeries for patients requiring specialized oral and maxillofacial surgical treatment, while supporting patient care operations and related administrative functions. The coordinator facilitates patient scheduling and care coordination, including contacting referred patients, completing registration, obtaining and organizing diagnostic records, and maintaining accurate clinical documentation in required systems. The role is a central communication point among patients, referring providers, surgeons, residents, insurance representatives, and other healthcare team members. It includes coordinating consultation appointments, communicating treatment plans, sharing surgeon notes and supporting documentation for insurance review and billing, obtaining prior authorizations when required, and coordinating surgical procedures through UNC Hospitals’ operating room scheduling process using Epic OpTime. The position also provides administrative support to OMFS faculty, including professional correspondence, communication with referring healthcare providers, preparation of educational and presentation materials, and coordination of departmental activities. The role supports referral management, patient access, provider satisfaction, and the operational effectiveness and reputation of the OMFS program. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.
Responsibilities
- Contact referred patients and coordinate patient registration.
- Obtain and organize diagnostic records and maintain accurate clinical documentation in required systems.
- Coordinate consultation appointments and communicate treatment plans.
- Serve as a communication point among patients, referring providers, surgeons, residents, insurance representatives, and other healthcare team members.
- Disseminate surgeon notes and supporting documentation for insurance review and billing purposes.
- Obtain prior authorizations when required.
- Coordinate surgical procedures through UNC Hospitals’ operating room scheduling process using Epic OpTime.
- Assist OMFS faculty with professional correspondence and communication with referring healthcare providers.
- Prepare educational and presentation materials.
- Coordinate departmental activities and support referral management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
