Surgery Scheduling Specialist - Spine Clinic

Vanderbilt University Medical Center•Nashville, TN

About The Position

The Surgery Scheduling Specialist in the Spine Admin Center coordinates surgery scheduling with patients, physicians, and operating rooms, with minimal guidance. The role supports efficient workflows, appropriate use of technology, and effective communication. The Vanderbilt Spine Center provides multidisciplinary care for a broad range of spine conditions, using surgical and non-surgical treatments and team-based care. The position is scheduled Monday through Friday during the day. The specialist coordinates single- and multi-surgeon cases across locations, may schedule related appointments, verifies insurance eligibility and coverage, discusses potential financial obligations, and obtains required precertification or insurance approval. The role monitors surgery schedules, supports effective use of resources, maintains operational quality, and may assist with employee training. Additional duties may be assigned. The position requires relevant work experience, with an experience level of two years, and a high school diploma or GED. It involves intermediate capability in patient scheduling, surgery scheduling, patient documentation, and medical terminology and documentation.

Requirements

High school diploma or GED.
Two years of relevant work experience.
Intermediate patient scheduling capability, including coordinating patient appointments, surgeries, and office visits using hospital or clinic computer systems.
Intermediate surgery scheduling capability using hospital computer systems.
Intermediate patient documentation capability.
Intermediate medical terminology and documentation capability in an office or surgical setting.

Responsibilities

Coordinate surgery schedules with patients, physicians, and operating rooms.
Coordinate with other services to schedule multi-panel and multi-surgeon combination cases across locations.
May assist in scheduling appointments related to surgery.
Verify patient eligibility and procedure coverage and discuss potential financial obligations with patients.
Identify whether coverage is in-network or out-of-network and, with assistance from the Lead/Manager, direct patients to appropriate resources when needed.
Obtain precertification or proper insurance approval before surgical procedures.
Forward insurance certification paperwork to the billing office and obtain additional paperwork as needed for compliance.
Monitor the surgery schedule and help optimize resources and workflow.
Maintain quality in operations that affect patients and staff.
May assist in training new and current employees.
Perform additional duties as assigned.