Surgery Scheduling Specialist - Spine Clinic
About The Position
The Surgery Scheduling Specialist coordinates surgeries with patients, physicians, and operating rooms with minimal guidance. The role supports efficient workflow, appropriate use of technology, and effective communication within Vanderbilt Health’s Spine Admin Center. Vanderbilt Spine Center provides multidisciplinary, comprehensive spine care, including surgical and non-surgical treatments for a wide range of spine conditions. The specialist coordinates surgery schedules, including multi-panel and multi-surgeon combination cases across locations, and may schedule appointments related to surgery. The role also verifies patient eligibility and insurance coverage, explains potential financial obligations, obtains precertification or insurance approval, and forwards required certification paperwork to the billing office. The specialist monitors the surgery schedule to optimize resources and workflow, maintains quality in operations affecting patients and staff, and may help train employees.
Requirements
- High school diploma or GED.
- Two years of relevant work experience.
- Intermediate patient scheduling capability, including coordinating appointments, surgeries, and office visits using hospital or clinic computer systems.
- Intermediate surgery scheduling capability using hospital computer systems.
- Intermediate patient documentation capability.
- Intermediate understanding of medical terminology and documentation in an office or surgical setting.
Responsibilities
- Coordinate surgery schedules with patients, physicians, and operating rooms.
- Coordinate with other services to schedule multi-panel and multi-surgeon combination cases across locations.
- May schedule appointments related to surgery.
- Verify patient eligibility and procedure coverage, and discuss potential financial obligations with patients.
- Identify whether patient coverage is in-network or out-of-network and direct patients to appropriate resources with assistance from the Lead or Manager when needed.
- Obtain precertification or proper insurance approval before surgical procedures.
- Forward insurance certification paperwork to the billing office and obtain additional paperwork when needed for compliance.
- Monitor the surgery schedule and ensure optimization of resources and workflow.
- Maintain quality in operations affecting patients and staff.
- May assist with training new and current employees.
Benefits
- Benefits may include health, disability, retirement, and/or wellness offerings.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
