Surgery Scheduling Specialist - Cardiology

Vanderbilt University Medical Center•Nashville, TN

23h

About The Position

The Surgery Scheduling Specialist coordinates with patients, physicians, and operating rooms to schedule surgeries with minimal guidance. The role supports efficient workflows, effective communication, and appropriate use of technology within Vanderbilt Health’s VHVI Access Center and the Vanderbilt Heart and Vascular Institute. The institute provides comprehensive cardiovascular care, combining specialist expertise, advanced technology, innovative treatments, research, and specialized programs. The position coordinates surgery schedules, including multi-panel and multi-surgeon combination cases across locations, and may assist with appointments related to surgery. It verifies patient eligibility and coverage, discusses potential financial obligations, identifies in-network and out-of-network coverage, and directs patients to appropriate resources as needed. The specialist also obtains precertification or insurance approval, coordinates required certification paperwork with the billing office, and monitors schedules to support resource and workflow optimization. The role may assist with employee training and maintain quality in operations affecting patients and staff. Work hours are Monday through Friday, days.

Requirements

High school diploma or GED.
Two years of relevant work experience.
Intermediate ability to coordinate and schedule patient appointments, surgeries, and office visits using hospital or clinic computer systems.
Intermediate ability to coordinate and schedule surgeries using hospital computer systems.
Intermediate ability to receive and record patient information.
Intermediate ability to understand medical terminology and documentation in an office or surgical setting.

Responsibilities

Coordinate surgery schedules with patients, physicians, and operating rooms.
Coordinate with other services to schedule multi-panel and multi-surgeon combination cases across locations.
May assist in scheduling appointments related to surgery.
Verify patient eligibility and procedure coverage and discuss potential financial obligations with patients.
Identify in-network or out-of-network coverage and direct patients to appropriate resources, with assistance from the Lead or Manager as needed.
Obtain precertification or appropriate insurance approval before surgical procedures.
Forward insurance certification paperwork to the billing office and obtain additional paperwork as needed for compliance.
Monitor surgery schedules to optimize resources and workflow.
Maintain quality in operations that affect patients and staff.
May assist in training new and current employees.