Surgery Scheduler - GI - Roswell

Wellstar•Roswell, GA

About The Position

The Surgery Scheduler works under the direction of the Practice/Office Manager and Director of Practice Operations. This role performs a wide variety of clerical procedures requiring independent judgment and initiative, handles communications appropriately, and works cooperatively with staff. The Scheduler supports physicians and office staff with timely scheduling, learns relevant procedures and patient preparations, and handles a heavy volume of phone calls. Flexibility with work hours is required to meet department needs. The Scheduler coordinates surgeries and related arrangements, including prior authorizations, paperwork, vendor notifications, and coordination with other physicians’ offices. The role maintains provider scheduling templates and surgery calendars, reviews schedules and records for errors or appropriate appointment timing, completes patient forms, and communicates scheduling matters with patients, facilities, and office staff. The position also assists other scheduling areas and supports training new employees.

Requirements

High school diploma or GED.
At least 2 years of experience working in a surgical office setting or medical scheduling.
Strong customer service skills.
Good communication and organizational skills.
Basic knowledge of insurance carriers and pre-certification.
Computer skills.
Ability to communicate and understand verbal and written English.
Positive attitude.

Nice To Haves

Medical terminology.

Responsibilities

Schedule surgeries and post them to physicians’ calendars.
Notify vendors needed for surgeries and coordinate co-surgeries with other physicians’ offices.
Obtain prior authorization for surgeries.
Complete surgery paperwork and fax it to hospitals and insurance companies.
Manage provider scheduling templates in Epic and keep surgery calendars current.
Review schedules for double bookings and other scheduling errors, and correct them.
Review records for new patients requesting appointments and discuss appropriate time frames with physicians.
Review physician schedules and schedule patients appropriately based on their medical conditions.
Complete patient forms and paperwork, including FMLA and disability forms, and follow up for additional information as needed.
Assist other areas of Scheduling when needed and remain flexible with hours to meet department needs.
Meet service recovery and customer service guidelines and use appropriate telephone etiquette and scripting.
Assist with training new employees and ensure proper documentation of training as needed.
Communicate scheduling issues to patients, facilities, and office staff.
Follow department processes and Wellstar Health System policies, standards of work, and code of conduct.
Perform other duties as assigned.