Surgery Scheduler - GI - Roswell

Wellstar Health System•Roswell, GA

About The Position

The Surgery Scheduler works under the direction of the Practice/Office Manager and Director of Practice Operations, performing a variety of clerical procedures that require independent judgment and initiative. The Scheduler handles communications appropriately, works cooperatively with staff, and learns scheduling procedures and patient preparations. The role assists physicians and office staff with scheduling issues, manages a high volume of phone calls, and requires flexibility in work hours to meet department needs. The Scheduler coordinates surgeries and related paperwork, authorizations, vendors, co-surgeries, and communications with patients, facilities, insurers, and office staff. The position also supports scheduling operations, customer service, training, and other duties as assigned, while complying with WellStar Health System policies, standards of work, and code of conduct.

Requirements

High school diploma or GED.
At least 2 years of experience working in a surgical office setting or medical scheduling.
Strong customer service skills.
Good communication and organizational skills.
Basic insurance carrier and pre-certification knowledge.
Computer skills.
Ability to communicate and understand verbal and written English.
Positive attitude.

Nice To Haves

Medical terminology knowledge.

Responsibilities

Schedule surgeries and post them to physicians’ calendars.
Notify vendors needed for surgeries and coordinate co-surgeries with other physicians’ offices.
Obtain prior authorization for surgeries and complete and fax associated paperwork to hospitals and insurance companies.
Manage providers’ scheduling templates in Epic and keep the surgery calendar current.
Review schedules for double bookings and errors and correct them.
Review records for new-patient appointment requests and consult physicians about appropriate appointment time frames.
Review physicians’ schedules and schedule patients appropriately based on their medical conditions.
Complete patient forms and paperwork, including FMLA and disability forms, and follow up for additional information.
Assist other areas of Scheduling when needed and remain flexible to department needs.
Meet service recovery and customer service guidelines and use appropriate telephone etiquette and scripting.
Assist with training new employees and ensure proper documentation of training as needed.
Communicate scheduling issues to patients, facilities, and office staff.
Comply with WellStar Health System policies, standards of work, and code of conduct.
Perform other duties as assigned.