Surgery Scheduler Heart Institute

Banner Health•Phoenix, AZ

About The Position

The Surgery Scheduler schedules surgical and cardiovascular procedures using a computerized scheduling system and enters patient charges, orders, and other pertinent information. The role also compiles and reports statistical information to management and may serve as an office liaison for department staff, physicians, patients, and families. At Banner University Heart Institute, the scheduler cross-trains on each physician’s scheduling workflow, follows up with insurance companies and processes prior authorizations as needed, and collects possible surgery fees. This is a full-time, 40-hour-per-week day-shift position, Monday through Friday, 8:00 a.m. to 5:00 p.m., in Phoenix, Arizona.

Requirements

High school diploma, GED, or equivalent working knowledge.
Two years of medical clerical experience, preferably in hospital central scheduling or physician-office scheduling.
Knowledge of medical terminology.
Knowledge of payor contract terms and processes.
Excellent organizational skills and effective human-relations and communication skills.
Effective teamwork skills and ability to meet deadlines and productivity standards.
Knowledge of word-processing and spreadsheet software and ability to use computerized scheduling systems.
Ability to maintain accurate statistical records, gather data, and produce reports.

Nice To Haves

Electrophysiology or cardiology experience.
Additional related education and/or experience.

Responsibilities

Coordinate case times for elective, urgent, or emergent surgeries and cardiovascular or obstetrical procedures in a computerized scheduling system.
Verify physician privilege status before scheduling; coordinate with the medical staff office to maintain current privilege information and protect confidential information.
Acquire authorization numbers, History and Physicals, and current laboratory results; request prior medical records when necessary.
Type and print physician orders for multiple physicians and departments.
Schedule and maintain physician block time and manage block time releases.
Enter physician orders for laboratory, blood bank, medical imaging, and cardiology services, as well as diagnostic test results, patient registration information, and patient charges.
Compile data and prepare statistical reports for management.
Conduct charge-management audits, reconcile charge packet information, identify missed or incorrect charges, and correct them when appropriate.
Answer phones, relay messages, greet and direct patients and visitors, and answer questions about policies and procedures.
Serve as a liaison among nursing units, physicians, staff, and families; relay patient data and refer requests for patient information to appropriate staff.
Record and type staff meeting minutes when required and prepare and distribute the monthly staff call roster.
Enter facility work and supply orders, request business-machine repairs or maintenance, and arrange pickup and delivery of instruments and equipment with required paperwork.
Maintain smooth scheduling workflow while working with minimal supervision, setting priorities, meeting deadlines, and safeguarding confidential information.
Follow up with insurance companies and process prior authorizations as needed; collect possible fees for surgeries.