Surgery Scheduler - Adult General Surgery Clinic

OU Health•Oklahoma City, OK

About The Position

The Surgery Scheduler is responsible for maintaining the surgery schedule, supporting quality assurance processes, and compiling department statistical reports. The role coordinates surgeries to promote efficient use of surgery suites and staff, considering factors such as desired date, surgery priority, and length. It maintains a paper 7-day schedule as a backup during computer downtime, notifies necessary parties of changes, and prints and distributes schedules as needed. The position works with physicians and their office staff to coordinate schedules and ensure required documentation is in place. It uses the Patient Electronic Medical Record system to compile data and reports, produces quality assurance statistics and daily reports related to surgical department efficiency, and checks for physician orders to attach to patient medical records. The scheduler also works with nursing and ancillary departments, reports potential patient-safety issues through occurrence reporting systems, assists with patient concerns, and follows the organization’s Code of Conduct and Mission and Values Statement.

Requirements

High school diploma or GED.
At least 1 year of experience in surgery scheduling.
Advanced communication skills and ability to manage multiple priorities effectively and communicate information calmly.
Ability to use a surgery scheduling system.
Ability to work under stress.
Advanced computer skills, including knowledge of computer scheduling applications and an Electronic Medical Record system.
Ability to establish and maintain long-term customer relationships by building trust and respect and consistently meeting and exceeding expectations.
Advanced ability to work effectively with other employees, patients, and external parties.
Advanced knowledge and understanding of organizational policies, procedures, and systems.

Responsibilities

Coordinate surgery scheduling based on factors such as desired date, surgery priority, and length to support efficient use of surgery suites and staff.
Maintain a paper 7-day surgery schedule as a backup for computer downtime.
Notify necessary parties when schedule changes are required.
Print and distribute surgery schedules daily as needed.
Coordinate schedules with physicians and maintain customer relations.
Use the Patient Electronic Medical Record system to compile data and reports.
Compile quality assurance statistics and create daily reports related to surgical department efficiency.
Check for physician orders and attach them to patient medical records.
Communicate professionally with physicians and physician office staff to ensure appropriate documentation is in place.
Work professionally with nursing and ancillary departments to support teamwork.
Use occurrence reporting systems to report potential patient safety issues.
Assist in resolving patient concerns.
Adhere to the Code of Conduct philosophy and Mission and Values Statement.
Perform other duties as assigned.