Surgery Scheduler - Adult Ear, Nose, & Throat Clinic

OU Health•Oklahoma City, OK

About The Position

The Surgery Scheduler is responsible for maintaining the schedule for all surgeries, supporting quality assurance processes, and compiling department statistical reports. The role coordinates surgery schedules to promote efficient use of surgery suites and staff, maintains a paper backup schedule, communicates changes to necessary parties, and prints and distributes schedules as needed. It also involves coordinating with physicians and their office staff, using the Patient Electronic Medical Record system to compile data and reports, checking physician orders, supporting patient safety reporting, and assisting with patient concerns. The position works closely with nursing and ancillary departments to maintain a teamwork approach and requires professional communication, advanced computer and scheduling skills, and the ability to manage multiple priorities under stress. The scheduler is also expected to follow the organization's Code of Conduct, Mission, and Values, and perform other duties as assigned.

Requirements

High school diploma or GED.
At least 1 year of experience in surgery scheduling.
Advanced communication skills and the ability to manage multiple priorities effectively and communicate information calmly.
Ability to use a surgery scheduling system.
Ability to work under stress.
Advanced computer skills, including knowledge of computer scheduling applications and an Electronic Medical Record system.
Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
Advanced ability to work effectively with other employees, patients, and external parties.
Advanced knowledge and understanding of organizational policies, procedures, and systems.

Responsibilities

Coordinate the scheduling of all surgeries, considering desired dates, surgery priority, length, and other factors to ensure efficient use of surgery suites and staff.
Maintain a paper 7-day surgery schedule as a backup in case of computer downtime.
Notify necessary parties when schedule changes are required.
Print and distribute surgery schedules daily as needed.
Coordinate schedules with physicians and maintain customer relations.
Use the Patient Electronic Medical Record system to compile data and reports as needed.
Compile quality assurance statistics and create daily reports related to Surgical Department efficiency.
Check for physician orders and attach orders to patient medical records to ensure appropriate care.
Communicate professionally with physicians and physician office staff to ensure appropriate documentation is in place.
Work professionally with nursing and ancillary departments to support teamwork.
Use occurrence reporting systems to report potential patient safety issues.
Assist in resolving patient concerns.
Adhere to the Code of Conduct philosophy and Mission and Values Statement.
Perform other duties as assigned.