Surgery Scheduler - Adult Ear, Nose, & Throat Clinic

OU Health•Oklahoma City, OK

21h

About The Position

The Surgery Scheduler maintains the schedule for all surgeries, supports quality assurance processes, and compiles statistical reports for the department. The role coordinates surgery scheduling to promote efficient use of surgery suites and staff, maintains a paper backup schedule, communicates schedule changes, and distributes schedules as needed. It also supports patient care documentation, reporting, customer relations, and collaboration with physicians and clinical departments.

Requirements

High school diploma or GED.
At least 1 year of experience in surgery scheduling.
Advanced communication skills and the ability to manage multiple priorities effectively and communicate information calmly.
Ability to use a surgery scheduling system.
Ability to work under stress.
Advanced computer skills, including knowledge of computer scheduling applications and an Electronic Medical Record system.
Ability to establish and maintain long-term customer relationships by consistently meeting and exceeding expectations.
Advanced ability to work effectively with employees, patients, and external parties.
Advanced knowledge and understanding of organizational policies, procedures, and systems.

Responsibilities

Coordinate the scheduling of all surgeries, considering requested dates, surgery priority, duration, and other factors to ensure efficient use of surgery suites and staff.
Maintain a paper 7-day surgery schedule as a safeguard against computer downtime.
Notify necessary parties when schedule changes are required.
Print and distribute surgery schedules daily as needed.
Coordinate schedules with physicians and provide extensive customer relations support.
Use the Patient Electronic Medical Record system to compile data and reports as needed.
Compile quality assurance statistics and create daily reports related to Surgical Department efficiency.
Check for physician orders and attach orders to patient medical records to help ensure appropriate care.
Communicate professionally with physicians and physician office staff to ensure appropriate documentation is in place.
Work professionally with nursing and ancillary departments to maintain a teamwork approach.
Use occurrence reporting systems to report potential patient safety issues.
Assist in resolving patient concerns.
Adhere to the Code of Conduct philosophy and Mission and Values Statement.
Perform other duties as assigned.