Surgery Scheduler 2

University of Miami•North Miami, FL

24d•Onsite

About The Position

The Surgery Scheduler 2 serves as a liaison between patients, professional staff, and physicians to schedule and coordinate the functions needed for surgical and diagnostic procedures. The role also provides scheduling knowledge and oversight to scheduling staff to support accurate, timely scheduling practices. This position is on-site at UHealth SoLe Mia in North Miami, Florida.

Requirements

High school diploma or equivalent.
Minimum 3 years of relevant experience.
Ability to communicate effectively in oral and written form.
Attention to detail and ability to complete assignments accurately.
Ability to handle confidential information with discretion.
Ability to work independently and collaboratively.
Proficiency with computer software, including Microsoft Office.
Extensive knowledge of office procedures and operations.
Ability to exercise sound judgment in critical decisions, including decisions related to patient care or assigned physicians.
Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
Ability to complete assignments within a reasonable expected time frame as directed by a manager or physician.
Ability to maintain a professional and polite tone when handling calls.
Effective oral and written communication, preferably in English and Spanish.

Responsibilities

Obtain pre-authorizations for procedures as required by insurance companies.
Oversee, produce, and distribute surgical and procedural schedules to physicians and departments.
Coordinate with patients, families, staff, and providers to schedule surgeries, pre-operative physicals, and testing.
Coordinate with hospitals and vendors for special cases or circumstances.
Identify opportunities to streamline surgical scheduling and provide suggestions to managing staff.
Ensure electronic systems and scheduling tools are up to date and operating smoothly, and contact appropriate personnel to resolve issues.
Ensure documentation is complete to support accurate billing of surgical procedures.
Adhere to University and unit-level policies and procedures and safeguard University assets.
Maintain and prepare records, files, reports, and correspondence.
Communicate professionally with internal call center staff, physicians, other surgical schedulers, hospital colleagues, and patients.