Supv Payroll Production SSC

Staples•Framingham, MA

About The Position

Staples is hiring a Supervisor, Payroll Production SSC to lead payroll professionals and strengthen payroll and timekeeping operations in a high-impact HR Operations environment. The role ensures associates are paid accurately and on time, serves as an escalation point for complex issues, and combines people leadership, operational expertise, compliance, and continuous improvement.

Requirements

Bachelor's degree in business, Finance, or equivalent work experience.
At least 5 years of payroll and/or time and attendance work experience.
Hands-on experience using Oracle Fusion Cloud HCM and/or UKG Pro/Kronos for payroll or timekeeping activities.
Experience using Microsoft Excel, Outlook, and Word in a business environment.
Analytical and creative problem-solving skills, including the ability to make sound decisions under pressure.
Customer-focused approach and discretion when handling sensitive information confidentially.
Flexibility to manage changing priorities, multiple projects, and time-sensitive deadlines in a high-volume environment.
Clear verbal, written, and listening skills; ability to communicate effectively across organizational levels.
Strong interpersonal skills that foster teamwork, innovation, accountability, and motivation.
Professionalism and sensitivity when handling difficult situations and complex associate concerns.
Continuous-improvement mindset and willingness to seek feedback, identify efficiencies, and strengthen payroll services.

Nice To Haves

Payroll or Human Resources experience.
Certified Payroll Professional (CPP) certification.
Experience using ServiceNow to manage payroll or HR service requests.
Experience supervising, coaching, or training payroll support professionals.

Responsibilities

Lead, coach, and support payroll professionals overseeing payroll processing, timekeeping, training, performance, and team coordination.
Manage time and attendance operations, including data collection, historical edits, reporting, training, and service ticket resolution.
Meet payroll service levels by resolving ServiceNow tickets, escalations, associate inquiries, and time-sensitive issues accurately and promptly.
Execute off-cycle payroll, on-cycle edits, close activities, bulk payments, Positive Pay, ACH transmissions, and check-print files.
Manage manual checks, reversals, stop payments, reissues, paycheck distribution, direct deposit activity, and specialized payments.
Audit and balance payroll and timekeeping inputs, review quality-control results, maintain records, and support SOX, internal, and external audits.
Track payroll overpayments, support third-party collections, reconcile Netpay and Money Network accounts, and partner with Accounting as needed.
Monitor payroll law changes, update procedures, train teams on new requirements, and identify process improvements across payroll services.