Supv Payroll Production SSC

Staples Inc.•Framingham, MA

1d•$67,000 - $92,000

About The Position

Staples is hiring a Supervisor, Payroll Production SSC to lead payroll professionals and strengthen payroll and timekeeping operations. The role combines people leadership, operational expertise, compliance, and continuous improvement in an HR Operations environment. The supervisor is responsible for ensuring associates are paid accurately and on time and serves as an escalation point for complex payroll and timekeeping issues.

Requirements

Bachelor's degree in business, Finance, or equivalent work experience.
5+ years of payroll and/or time and attendance work experience.
Previous hands-on experience using Oracle Fusion Cloud HCM and/or UKG Pro/Kronos for payroll or timekeeping activities.
Experience using Microsoft Excel, Outlook, and Word in a business environment.
Analytical and creative problem-solving skills, with the ability to make sound decisions under pressure.
Customer-focused approach and discretion in handling sensitive information with strict confidentiality.
Flexibility to manage changing priorities, multiple projects, and time-sensitive deadlines in a high-volume environment.
Clear verbal, written, and listening skills, with the ability to communicate effectively across all organizational levels.
Strong interpersonal skills that foster teamwork, innovation, accountability, and motivation.
Professionalism and sensitivity when handling difficult situations and complex associate concerns.
Continuous-improvement mindset and willingness to seek feedback, identify efficiencies, and strengthen payroll services.

Nice To Haves

Payroll or Human Resources experience.
Certified Payroll Professional (CPP) certification.
Experience using ServiceNow to manage payroll or HR service requests.
Experience supervising, coaching, or training payroll support professionals.

Responsibilities

Lead, coach, and support payroll professionals overseeing payroll processing, timekeeping, training, performance, and team coordination.
Manage time and attendance operations, including data collection, historical edits, reporting, training, and service ticket resolution.
Meet payroll service levels by resolving ServiceNow tickets, escalations, associate inquiries, and time-sensitive issues accurately and promptly.
Execute off-cycle payroll, on-cycle edits, close activities, bulk payments, Positive Pay, ACH transmissions, and check-print files.
Manage manual checks, reversals, stop payments, reissues, paycheck distribution, direct deposit activity, and specialized payments.
Audit and balance payroll and timekeeping inputs, review quality-control results, maintain records, and support SOX, internal, and external audits.
Track payroll overpayments, support third-party collections, reconcile Netpay and Money Network accounts, and partner with Accounting as needed.
Monitor payroll law changes, update procedures, train teams on new requirements, and identify process improvements across payroll services.