Supports Case Worker

Venture Community Services Inc • Brockton, MA

2d

About The Position

Venture Community Services provides support to individuals facing diverse challenges through a compassionate and dedicated workforce, using innovative practices that encourage independence, empowerment, and opportunity. The organization offers ongoing education and innovative training opportunities, an excellent benefits package, and a culture that values work-life balance, inclusion, and equity.

The Supports Case Worker reports to the Individual Supports Coordinator and provides person-centered case management, coaching, and coordination to individuals served through Supported Collaborative Living (SCL) and Independent Living Supports (ILS). The role helps individuals maintain the greatest possible independence in their homes and communities while ensuring that supports, services, protocols, and required documentation are in place and followed. The position is full-time, 40 hours per week, Monday through Friday, with paid training and a stated pay rate of $23 per hour.

Requirements

• High school diploma or GED.
• Minimum age of 21 years.
• Valid driver's license, acceptable driving record, access to reliable transportation, and availability by telephone for routine work-related communication.
• Ability to communicate effectively in English, verbally and in writing, consistent with the essential functions of the position.
• Effective oral and written communication skills.
• Ability to establish and maintain professional rapport with individuals with developmental disabilities, their families, and service providers.
• Strong time-management, organization, documentation, and problem-solving skills.
• Ability to make and keep appointments, manage a flexible schedule, and work independently in community settings.
• Ability to plan transportation and travel to individual residences, appointments, meetings, and community locations as needed.
• Ability to remain calm, respectful, and responsive while addressing changing needs and multiple priorities.

Nice To Haves

• A bachelor's degree in social work, human services, psychology, rehabilitation, or a related field is preferred but is not a minimum requirement.
• Experience in direct support, case management, or independent-living support is preferred.

Responsibilities

• Build respectful, professional relationships with individuals served and provide support reflecting each person's strengths, choices, goals, and right to independence.
• Help individuals maintain independent living situations, including developing routines and practical skills for safe and successful community living.
• Coach and support individuals with budgeting, bill payment, banking, financial responsibilities, and money-management systems while encouraging informed decision-making and independence.
• Assist individuals in maintaining safe, sanitary, and organized homes, including household routines, supplies, food, and cleanliness.
• Help individuals access medical, dental, behavioral health, and other care, including appointment scheduling, follow-up, provider communication, and implementation of authorized recommendations.
• Ensure that each individual has an appropriate medication-taking system in accordance with the individual's plan, applicable law, delegated authority, and agency policy.
• Ensure service plans, protocols, risk-management documents, releases, emergency information, and other required records are current, in place, and implemented as directed.
• Document services, progress, contacts, concerns, and follow-up actions accurately and promptly in accordance with agency requirements and regulations.
• Assist with transportation planning and access to community resources while teaching and reinforcing independent travel and community participation skills.
• Participate in person-centered planning, interdisciplinary team meetings, staff meetings, reviews, and other coordination meetings.
• Communicate and collaborate with individuals, families, guardians, service providers, and support team members in accordance with consents, confidentiality requirements, and agency policy.
• Recognize and promptly report health, safety, environmental, medication, or service concerns, and follow incident-reporting, abuse and neglect reporting, and emergency procedures.
• Attend required agency training, maintain required certifications, and follow applicable policies, procedures, and standards.
• Maintain an administrative office presence at least once each week or as directed by the supervisor.
• Attend administrative, staff, and supervisory meetings as required.
• Offer recommendations to the supervisor to improve systems, services, and supports.
• Maintain confidentiality, professional boundaries, accountability, and a positive demeanor while managing multiple priorities.
• Maintain current CPR and First Aid certifications as required by agency policy.
• Perform other duties as assigned.

Benefits

• Paid training.
• A $1,000 sign-on bonus for full-time employees; a $500 sign-on bonus is stated for part-time employees.
• Excellent benefits package.
• Ongoing education and innovative training opportunities.
• Work-life balance.
• Culture of inclusion and equity where employees' opinions matter.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED