Supports Case Worker

Venture Community Services Inc•Brookfield, MA

About The Position

Venture Community Services is hiring Supports Case Workers to provide person-centered case management, coaching, and coordination to individuals served through Supported Collaborative Living (SCL) and Independent Living Supports (ILS). Reporting to the Individual Supports Coordinator, the Case Worker helps individuals maintain the greatest possible level of independence in their homes and communities and helps ensure that supports, services, protocols, and required documentation are in place and followed. The role supports individuals with practical aspects of independent living, including routines, budgeting, household management, healthcare access, medication systems, transportation, and community participation. It also involves maintaining accurate records, coordinating with individuals and their support teams, and responding to health, safety, and service concerns. The posting lists two full-time openings at 40 hours and one part-time opening at 20 hours, with schedules arranged to fit program needs. The stated schedule is Monday through Friday. Pay is $23 per hour, with paid training and a sign-on bonus of $1,000 for full-time employees and $500 for part-time employees.

Requirements

High school diploma or GED required.
Must be at least 21 years old.
Valid driver's license, acceptable driving record, access to reliable transportation, and availability by telephone for routine work-related communication.
Ability to communicate effectively in spoken and written English, consistent with the essential functions of the position.
Effective oral and written communication skills.
Ability to establish and maintain professional rapport with individuals with developmental disabilities, their families, and service providers.
Strong time-management, organization, documentation, and problem-solving skills.
Ability to make and keep appointments, manage a flexible schedule, and work independently in community settings.
Ability to plan transportation and travel as needed to individual residences, appointments, meetings, and community locations.
Ability to remain calm, respectful, and responsive while addressing changing needs and multiple priorities.

Nice To Haves

Bachelor's degree in social work, human services, psychology, rehabilitation, or a related field; the degree is preferred but is not a minimum requirement.
Experience in direct support, case management, or independent-living support.

Responsibilities

Build respectful, professional relationships with individuals served and provide support reflecting their strengths, choices, goals, and right to independence.
Assist individuals in maintaining independent living situations by developing routines and practical skills for safe, successful community living.
Coach and support individuals with budgeting, bill payment, banking, financial responsibilities, and other money-management systems while encouraging informed decisions and independence.
Assist individuals in maintaining safe, sanitary, and organized homes, including household routines, supplies, food, and cleanliness.
Help individuals access medical, dental, behavioral health, and other needed care, including appointment scheduling, follow-up, provider communication, and authorized implementation of recommendations.
Ensure individuals have appropriate medication-taking systems in accordance with their plans, applicable law, delegated authority, and agency policy.
Ensure service plans, protocols, risk-management documents, releases, emergency information, and other required records are current, in place, and implemented as directed.
Document services, progress, contacts, concerns, and follow-up actions accurately and on time according to agency requirements and applicable regulations.
Assist with transportation planning and access to community resources while teaching and reinforcing independent travel and community participation skills.
Participate in person-centered planning, interdisciplinary team meetings, staff meetings, reviews, and other required coordination meetings.
Communicate and collaborate with individuals, families, guardians, service providers, and support-team members in accordance with consents, confidentiality requirements, and agency policy.
Recognize and promptly report health, safety, environmental, medication, or service concerns; follow incident-reporting, abuse/neglect reporting, and emergency procedures.
Attend required agency training, maintain required certifications, and follow applicable policies, procedures, and standards.
Maintain an administrative office presence at least once each week or as directed by the supervisor.
Attend administrative, staff, and supervisory meetings as required.
Offer the supervisor recommendations to improve systems, services, and supports.
Maintain confidentiality, professional boundaries, accountability, and a positive demeanor while managing multiple priorities.
Maintain current CPR and First Aid certifications as required by agency policy.
Perform other duties as assigned.