Supports Case Worker

Venture Community Services Inc • Brookfield, MA

5d

About The Position

Venture Community Services provides support to individuals facing diverse challenges through a compassionate and dedicated workforce using innovative practices that encourage independence, empowerment, and opportunity. The Supports Case Worker provides person-centered case management, coaching, and coordination to individuals served through Supported Collaborative Living (SCL) and Independent Living Supports (ILS). Reporting to the Individual Supports Coordinator, the Case Worker helps individuals maintain the greatest possible level of independence in their homes and communities while ensuring supports, services, protocols, and required documentation are in place and followed.

The role includes two full-time openings at 40 hours and one part-time opening at 20 hours, with schedules arranged to fit program needs. The stated schedule is Monday through Friday. Pay is $23 per hour, and paid training is provided. Sign-on bonuses are $1,000 for full-time employees and $500 for part-time employees. Venture describes its benefits package as excellent and emphasizes work-life balance and a culture of inclusion and equity.

Requirements

• High school diploma or GED required.
• Minimum age of 21 years.
• Valid driver's license, acceptable driving record, access to reliable transportation, and availability by telephone for routine work-related communication.
• Ability to communicate effectively in English, verbally and in writing, consistent with the essential functions of the position.
• Effective oral and written communication skills.
• Ability to establish and maintain professional rapport with individuals with developmental disabilities, their families, and service providers.
• Strong time-management, organization, documentation, and problem-solving skills.
• Ability to make and keep appointments, manage a flexible schedule, and work independently in community settings.
• Ability to plan transportation and travel to individual residences, appointments, meetings, and community locations as needed.
• Ability to remain calm, respectful, and responsive while addressing changing needs and multiple priorities.

Nice To Haves

• A bachelor's degree in social work, human services, psychology, rehabilitation, or a related field is preferred but is not a minimum requirement.
• Experience in direct support, case management, or independent-living support is preferred.

Responsibilities

• Build respectful, professional relationships with individuals served and provide support reflecting their strengths, choices, goals, and right to independence.
• Help individuals maintain independent living situations by developing routines and practical skills for living safely and successfully in the community.
• Coach individuals in budgeting, bill payment, banking, financial responsibilities, and money-management systems while encouraging informed decision-making and independence.
• Assist individuals in keeping their homes safe, sanitary, and organized, including household routines, supplies, food, and cleanliness.
• Help individuals access medical, dental, behavioral health, and other needed care; assist with appointments, follow-up, provider communication, and authorized implementation of recommendations.
• Ensure individuals have an appropriate medication-taking system in accordance with their plans, applicable law, delegated authority, and agency policy.
• Ensure service plans, protocols, risk-management documents, releases, emergency information, and other required records are current, in place, and implemented as directed.
• Document services, progress, contacts, concerns, and follow-up actions accurately and promptly according to agency requirements and applicable regulations.
• Assist with transportation planning and access to community resources, teaching and reinforcing skills that promote independent travel and community participation.
• Participate in person-centered planning, interdisciplinary team meetings, staff meetings, reviews, and other coordination meetings.
• Communicate and collaborate with individuals, families, guardians, service providers, and support-team members in accordance with consents, confidentiality requirements, and agency policy.
• Recognize and promptly report health, safety, environmental, medication, or service concerns; follow incident-reporting, abuse/neglect reporting, and emergency procedures.
• Attend required agency training, maintain required certifications, and follow applicable policies, procedures, and standards.
• Maintain an administrative office presence at least weekly or as directed by the supervisor.
• Attend administrative, staff, and supervisory meetings as required.
• Offer recommendations to the supervisor for improving systems, services, and supports.
• Maintain confidentiality, professional boundaries, accountability, and a positive demeanor while managing multiple priorities.
• Maintain current CPR and First Aid certifications as required by agency policy.
• Perform other duties as assigned.

Benefits

• Excellent benefits package
• Paid training
• Sign-on bonus of $1,000 for full-time employees and $500 for part-time employees
• Work-life balance
• Culture of inclusion and equity

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED