Case Manager - CalAIM & Community Supports

MERCY HOUSE•Santa Ana, CA

21h•$23 - $25

About The Position

The Housing Solutions Case Manager supports individuals who are homeless, chronically homeless, or at risk of homelessness through CalAIM Housing Transition/Navigation Services, Housing Deposits, and Housing Tenancy and Sustaining Services. Under the direction of the CalAIM Program Manager, the role conducts ongoing needs assessments, develops and implements personal treatment and housing support plans, and provides support, information, referrals, and advocacy. The position builds collaborative relationships with residents to increase self-reliance, encourage positive behavior change, and address barriers to housing stability. It requires trauma-informed, client-focused practice and accurate, timely recordkeeping. The Case Manager maintains a caseload of 17–25 individuals, meets with residents at least twice monthly, and provides services in shelters, homes, and community settings. The role also works with agency staff, volunteers, community providers, outreach teams, healthcare networks, housing authorities, landlords, social workers, and leasing teams. The position is based at Golden Circle in Santa Ana, California, and is full-time, non-exempt, with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m.

Requirements

Bachelor’s degree in Social Work or a related field; candidates without a BA/BS may apply if they have at least two years of direct life experience working with long-term homeless, low-income, and diverse populations and knowledge of mental health and addiction issues.
Valid California driver’s license, proof of insurance, and reliable vehicle for home visits, shelter visits, and community outreach.
Ability to work effectively with diverse populations.
Ability to plan, organize, and prioritize duties and perform crisis intervention.
Clear verbal and written communication skills.
Ability to maintain a positive, professional, and safe work environment and build effective working relationships.
Dependability, responsibility, and effective, respectful communication.
Ability to lift up to 50 pounds.
Ability to sit for prolonged periods and work at a desk or computer.

Nice To Haves

Experience in recovery, mental health, and co-occurring disorders.

Responsibilities

Maintain a caseload of 17–25 individuals and meet with residents at least twice monthly to develop emergency plans and individual housing support plans based on housing assessments, with measurable short- and long-term goals.
Meet clients in shelters, in the community, and in their homes.
Use harm reduction, crisis prevention and intervention, Trauma-Informed Care, and Motivational Interviewing in client interactions.
Help residents build on their strengths and respectfully recognize their needs.
Conduct health and safety visits, including habitability inspections.
Stay knowledgeable about community resources and make referrals as needed.
Organize and facilitate social and recreational activities that promote community involvement and peer support.
Collaborate with community support providers, outreach teams, healthcare networks, housing authorities, landlords, social workers, leasing teams, Mercy House staff, and volunteers.
Attend and support clients during voucher briefings, match meetings, and Coordinated Entry processes.
Attend trainings related to clients’ needs, including co-occurring disorders, harm reduction, and cultural competence.
Assist with housing searches and applications, request reasonable accommodations, and ensure living environments are safe and ready for move-in.
Identify and intervene early when behaviors may jeopardize housing stability.
Coach clients on developing and maintaining relationships with landlords or property managers and on life skills that support stable housing.
Identify and respond to crises, prioritizing and implementing appropriate interventions.
Help clients obtain required housing documents, such as valid identification, birth certificates, income verification, and Social Security benefits documentation.
Attend regular internal and external agency meetings and participate in planning and developing resident programs.
Maintain accurate, current client documentation, including housing and emergency plans, case notes, case files, assessments, call logs, and Housing Authority applications and recertifications.
Assist with data collection systems and meet deadlines.
Gain knowledge of Adult Rehabilitative Mental Health Services and substance abuse treatments.
Use computers, relevant software such as Word, Outlook, Excel, and PowerPoint, and position-specific systems.
Respond promptly to calls and emails, work independently, and prioritize workload.
Apply knowledge of confidentiality and legal and ethical issues in case management, as well as effective documentation and record-keeping guidelines.
Perform other duties or projects as assigned.

Benefits

Flexible medical coverage options.
Voluntary dental, vision, life, accident, critical illness, and hospital insurance.
Paid Time Off (PTO).
Flexible Spending Account (FSA).
Employee Assistance Program (EAP).
403(b) retirement plan with up to 3% employer matching.
Paid on-the-job training and orientation.
Mileage reimbursement.
Employee referral program.
Opportunities for professional growth and advancement.