Supports Case Worker

Venture Community Services Inc•Worcester, MA

10h

About The Position

Venture Community Services is seeking a Supports Case Worker to provide person-centered case management, coaching, and coordination to individuals served through Supported Collaborative Living (SCL) and Independent Living Supports (ILS). Reporting to the Individual Supports Coordinator, the Case Worker helps individuals maintain the greatest possible independence in their homes and communities and ensures supports, services, protocols, and required documentation are in place and followed. The position is full-time, 40 hours per week, Monday through Friday, with a schedule that fits program needs. Pay is $23 per hour, and paid training is provided. The posting offers a $1,000 sign-on bonus for full-time employees and a $500 sign-on bonus for part-time employees. The role includes supporting daily living skills, financial management, household routines, access to health care, medication systems, transportation, and community participation. The Case Worker maintains accurate records, helps coordinate person-centered plans and team communication, and responds to health, safety, and service concerns according to agency procedures and applicable requirements. The position also requires an administrative office presence at least weekly or as directed by the supervisor, attendance at required meetings and training, and maintenance of current CPR and First Aid certifications as required by agency policy.

Requirements

High school diploma or GED required.
Minimum age of 21 years.
Valid driver's license, acceptable driving record, access to reliable transportation, and availability by telephone for routine work-related communication.
Ability to communicate effectively in English, verbally and in writing, consistent with the essential functions of the position.
Effective oral and written communication skills.
Ability to establish and maintain professional rapport with individuals with developmental disabilities, their families, and service providers.
Strong time-management, organization, documentation, and problem-solving skills.
Ability to make and keep appointments, manage a flexible schedule, and work independently in community settings.
Ability to plan transportation and travel as needed to individual residences, appointments, meetings, and community locations.
Ability to remain calm, respectful, and responsive while addressing changing needs and multiple priorities.

Nice To Haves

A bachelor's degree in social work, human services, psychology, rehabilitation, or a related field is preferred but is not a minimum requirement.
Experience in direct support, case management, or independent-living support is preferred.

Responsibilities

Build respectful, professional relationships with individuals served and provide support that reflects their strengths, choices, goals, and right to independence.
Assist individuals in maintaining independent living situations and developing routines and practical skills for safe, successful community living.
Coach individuals in budgeting, bill payment, banking, financial responsibilities, and money-management systems while supporting informed decision-making and independence.
Assist individuals in maintaining safe, sanitary, and organized homes, including household routines, supplies, food, and cleanliness.
Help individuals access medical, dental, behavioral health, and other needed care, including appointment scheduling, follow-up, provider communication, and implementation of authorized recommendations.
Ensure individuals have appropriate medication-taking systems in accordance with their plans, applicable law, delegated authority, and agency policy.
Ensure service plans, protocols, risk-management documents, releases, emergency information, and other required records are current, in place, and implemented as directed.
Document services, progress, contacts, concerns, and follow-up actions accurately and on time in accordance with agency requirements and applicable regulations.
Assist with transportation planning and access to community resources while teaching and reinforcing independent travel and community participation skills.
Participate in person-centered planning, interdisciplinary team meetings, staff meetings, reviews, and other meetings needed to coordinate supports.
Communicate and collaborate with individuals, families, guardians, service providers, and support team members consistent with consents, confidentiality requirements, and agency policy.
Recognize and promptly report health, safety, environmental, medication, or service concerns; follow incident-reporting, abuse/neglect reporting, and emergency procedures.
Attend required agency training, maintain required certifications, and follow applicable policies, procedures, and standards.
Maintain an administrative office presence at least once weekly or as directed by the supervisor.
Attend administrative, staff, and supervisory meetings as required.
Offer recommendations to the supervisor for improving systems, services, and supports.
Maintain confidentiality, professional boundaries, accountability, and a positive demeanor while managing multiple priorities.
Maintain current CPR and First Aid certifications as required by agency policy.
Perform other duties as assigned.