Supportive Housing Case Manager

ImmaCare Inc.•Hartford, CT

3d•Hybrid

About The Position

The Housing Case Manager position is characterized by advocacy, empowerment and mediation. Housing Case Managers assist project-based and scattered-site tenant-clients by providing services and referrals for a variety of needs including general assistance, substance abuse counseling/programs, mental health, medical care, employment services, etc.

Requirements

Bachelor’s degree in Human Services field or 3-5 years relevant experience
Excellent interpersonal and written communication skills
Compassionate concern for those who were homeless or are at risk of becoming homeless
Valid driver’s license
Ability to handle stressful situations and a fast-paced environment
Experience with computers and proficient typing skills
Ability to complete necessary paperwork and maintain client files
Tenacity for providing on-going support, follow-up, and client advocacy
Knowledge of Microsoft Office 365 suite
Must be able to perform diverse job tasks including manual labor (lifting up to 40 pounds), clerical work and case management.
Individual should show initiative, be open to suggestions and learning, an independent worker who knows how to be part of a team, and someone who can listen with their heart and then logically pursue available options for assistance.
This position requires the ability to be pleasant, patient, compassionate and consistent with clients.

Nice To Haves

Bilingual/Bicultural (English/Spanish)
Experience having worked with people who are homeless, or others who are of low income, low educational level, or are mentally or physically impaired.
Working knowledge of the Spanish language.

Responsibilities

Make referrals for general assistance, benefits, medical care, mental health, community agencies/eligible services, substance abuse counseling/programs, employment services, etc.
Educate and assist clients in daily living skills
Assist clients with supportive services and/or other types of assistance as needed
Maintain a visible presence and contact with clients
Make clients aware of ImmaCare services
Successfully engage clients in various areas, including with in-house and external group work to enhance recovery, mental and physical wellness, etc.
Improve client access to services
Inform clients of upcoming events
Maintain up to date client files
Meet all quality standards set internally and by funders and other partners
Ensure complete data is entered and accurate in HMIS database
Produce reports as needed in HMIS for housing utilization, etc.
Communicate important daily events and other information
Maintain daily statistics
Complete progress notes for all client contacts
Attend and participate in staff meetings
Be knowledgeable regarding resources and issues affecting our target population
Return all phone calls, emails etc. within 24 business hours
Other duties as needed/assigned