Support Technician

Dave & Buster's • Carlsbad, CA

2d • $17 - $21

About The Position

Dave & Buster’s Gaming Support Techs, also known as Midway Techs, repair and maintain the building’s games, simulators, and technical equipment. They assist Guests and maintain ideal player conditions in the midway while delivering a fun, welcoming experience. The role also includes merchandise and supply tasks, keeping games and work areas clean and organized, and assisting with general store maintenance. Team Members work days, nights, and/or weekends as required in a noisy, fast-paced environment.

Requirements

• Must be at least 18 years of age.
• Must clearly communicate with Guests and other Team Members.
• Must be friendly and able to smile frequently while working.
• Must be able to work days, nights, and/or weekends as required.
• Must be able to work off an extension ladder.
• Must be able to work in a noisy, fast-paced environment with distracting conditions.
• Must be able to move about the facility and stand for long periods.
• Must be able to read and write handwritten notes.
• Must be able to lift and carry up to 30 pounds.

Nice To Haves

• Technical and/or electrical skills are preferred, but not required.

Responsibilities

• Repair and maintain amusement equipment, games, simulators, and technical equipment in a timely manner.
• Assist Guests with requests, answer questions, make recommendations, and provide friendly service.
• Load and refill tickets in redemption games and secure ticket storage areas.
• Keep midway games clean, unobstructed, and in good player condition.
• Stock, display, and secure merchandise; conduct merchandise inventory during and after shifts when applicable.
• Check and restock necessary supplies.
• Set up displays to increase Guest traffic and promote sales.
• Assist with daily maintenance and organization of the tech room and storage areas.
• Perform daily, weekly, monthly, and quarterly game maintenance as directed by management.
• Assist with general store maintenance and other Team Members as needed.
• Keep the immediate supervisor informed of significant problems and take corrective action or suggest alternatives when appropriate.
• Communicate service information to Guests, Team Members, and Managers, including concerns about dissatisfied Guests.
• Maintain a cooperative working relationship with other Team Members.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k)
• Free games

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed