Support Technician

Dave & Buster's•Atlanta, GA

8d•$7 - $13

About The Position

Gaming Support Techs, also called Midway Techs, repair and maintain Dave & Buster’s building, games, simulators, and technical equipment. They assist Guests and help maintain ideal player conditions in the midway. The role combines technical and general store maintenance with Guest service, merchandise and supply support, and teamwork in a noisy, fast-paced environment.

Requirements

Must be at least 18 years of age.
Must clearly communicate with Guests and other Team Members.
Must be friendly and able to smile frequently while working days, nights, and/or weekends as required.
Must be able to work off an extension ladder.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to move about the facility and stand for long periods.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.

Nice To Haves

Technical and/or electrical skills are preferred, but not required.

Responsibilities

Repair and maintain amusements equipment in a timely manner.
Perform daily, weekly, monthly, and quarterly game maintenance as directed by management.
Assist with general store maintenance and the daily maintenance and organization of tech room and storage areas.
Load and refill tickets in redemption games and secure ticket storage areas.
Assist Guests with requests, answer questions, make recommendations, and provide timely service while managing wait times.
Greet Guests, maintain a positive attitude, ensure their experience was satisfactory, invite them to return, and notify a Manager about unhappy Guests.
Stock, display, and secure merchandise; conduct merchandise inventory during and after shifts if applicable.
Check that necessary supplies are restocked and bring work areas up to standard.
Review the cleanliness and organization of midway games and ensure games are clean and unobstructed.
Position and set up displays to increase Guest traffic and promote sales.
Keep the immediate supervisor informed about significant problems or unusual matters and take corrective action or suggest alternatives where appropriate.
Assist other Team Members and foster a cooperative, harmonious working relationship.