Mather Community Campus, Family Program - Support Staff

Volunteers of America Northern California & Northern Nevada, Inc.•Mather, CA

10d•Onsite

About The Position

The Support Staff role provides compassionate, professional, and nonjudgmental services to participants in the Family Program at Mather Community Campus. The position supports program objectives by interacting with participants and team members, assessing participant needs, maintaining resident safety and program integrity, and completing required operational duties in accordance with organizational standards. The role is for swing or overnight shifts and requires flexibility to work irregular hours. Staff explain and help residents follow program rules; coordinate daily routines such as meals, sleeping assignments, showers, and laundry; provide awake-shift coverage and security checks; respond to crises; maintain records and shift communications; perform housekeeping and basic maintenance; and support residents’ progress toward self-sufficiency. The role also helps maintain program operations, supports and trains new employees, and participates in ongoing training and self-development. CPR/First Aid certification is required within 90 days of employment, along with required training and health clearances. The stated pay is $20.00 per hour.

Requirements

Ability to communicate and comprehend oral and written instructions.
Ability to provide services without ethnic or social prejudice.
General knowledge of issues and challenges related to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Ability to use a range of interventions with clients who have varying needs and levels of functioning.
Flexibility to work irregular hours and willingness to function as a team member.
Computer skills.
Valid California driver's license and ability to meet the organization’s insurance carrier guidelines.
Must pass required background clearances under agency, County, State, and federal standards.
CPR/First Aid certification required within 90 days of employment.
Completion and maintenance of required training and health clearances.
Teamwork, oral and written communication, organization, and computer skills; ability to assist others; analytical and decision-making ability.
Ability to lift and move up to 50 pounds; stand, walk, bend, stoop, and sit frequently; kneel occasionally; and climb stairs regularly.
Physical ability to safely maneuver a client’s weight distribution in an emergency and move quickly to assist clients.

Responsibilities

Explain program rules and regulations to residents and facilitate residents’ observance of them.
Coordinate meal preparation and service, sleeping assignments, showers, laundry, and other daily routines.
Provide awake-shift coverage, maintain grounds security, and conduct hourly safety and security checks during designated periods.
De-escalate crises and respond appropriately, providing emergency assistance to clients and coworkers as necessary.
Maintain daily reports and provide statistical information.
Perform housekeeping and basic maintenance tasks; prepare rooms for incoming residents and maintain staff areas to meet health and sanitation requirements.
Respond to client questions and concerns.
Perform clerical duties such as answering telephones, recording messages, and filing.
Maintain clear, thorough, routine communication with residents.
Support VOA staff in implementing plans that help residents successfully complete the program.
Model positive behavior to help clients work toward self-sufficiency.
Document and report client concerns or infractions that may affect program security; complete shift logs, observation logs, and incident reports.
Monitor program equipment and supply inventory and arrange replacement or restocking as needed.
Obtain approval for exceptions to standard policy and notify management of workflow problems and resource needs.
Follow staffing schedules to provide adequate and safe coverage and meet program objectives.
Communicate with on-site staff, the Program Supervisor, service providers, and external county, state, and city program representatives as required.
Direct available resources as required and follow ethical standards, program philosophy guidelines, and confidentiality laws.
Assist the Program Supervisor with orientation and training of new employees.
Identify ongoing training needs for new and existing staff and report them to management.
Provide information and support to the development team to help maintain quality operations.
Maintain working knowledge of fire, safety, and health standards.
Continually develop technical and interpersonal skills; attend staff meetings and assigned training and complete required certifications.