Mather Community Campus, Singles Program - Support Staff

Volunteers of America Northern California & Northern Nevada, Inc.•Mather, CA

1d•Onsite

About The Position

VOA Northern California & Northern Nevada is recruiting full-time Support Staff for its Singles Program at Mather Community Campus. The role provides day-to-day support to residents, helps maintain program operations and safety, and assists residents in working toward successful program completion and self-sufficiency. Staff coordinate daily routines, respond to client needs and crises, complete required documentation, maintain the facility, and communicate with residents, colleagues, management, and external program representatives. The position also supports new-staff orientation and training and requires ongoing professional development. Full-time employees working 30 or more hours per week are eligible for the stated benefits package.

Requirements

Ability to communicate and comprehend oral and written instructions.
Ability to provide services to clients without ethnic or social prejudice.
General knowledge of issues and challenges related to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Ability to use a range of interventions with clients who have varying needs and levels of functioning.
Flexibility to work irregular hours and willingness to function as a team member.
Computer skills.
Valid California driver's license and ability to meet the organization's insurance-carrier guidelines.
Must pass required background clearances in accordance with agency, county, state, and federal standards.
CPR/First Aid certification required within 90 days of employment; completion and maintenance of required training and health clearances.
Teamwork, oral and written communication, organization, and computer skills; ability to assist others; and analytical and decision-making ability.
Ability to lift and move up to 50 pounds; frequently stand, walk, bend, stoop, and sit; occasionally kneel; and regularly climb stairs.
Physical ability to safely maneuver a client's weight distribution in an emergency and move quickly to assist clients.

Responsibilities

Explain program rules and regulations to residents and facilitate observance of the rules.
Coordinate meal preparation and service, bed and sleeping assignments, showers, laundry, and other daily routines.
Provide awake-shift coverage, maintain grounds security, and conduct hourly safety and security checks during designated periods.
De-escalate crises and respond appropriately, providing emergency assistance to clients and co-workers as necessary.
Maintain daily reports and provide statistical information.
Perform housekeeping and maintenance tasks as needed, prepare rooms for residents, and maintain staff-area cleanliness to meet health and sanitation requirements.
Respond to client questions and concerns and maintain clear, thorough, routine communication with residents.
Perform clerical duties during shifts, including answering the telephone, recording messages, and filing.
Support VOA staff in implementing plans to help residents successfully complete the program and model positive behavior that supports self-sufficiency.
Document and report client concerns or infractions that may affect program security; complete shift logs, observation logs, and incident reports.
Monitor program equipment and supply inventory and arrange replacement or restocking as needed.
Obtain approval for exceptions to standard policy; notify management of workflow problems and resource needs; and adhere to staffing schedules.
Communicate with on-site staff, the Program Supervisor, service providers, and external county, state, and city program representatives as required.
Direct available resources as required and follow ethical standards, program philosophy guidelines, and confidentiality laws.
Assist the Program Supervisor with orientation and training of new employees; identify ongoing training needs and support quality operations.
Maintain working knowledge of fire, safety, and health standards.
Continue developing technical and interpersonal skills, attend staff meetings and assigned training, and complete required certifications such as CPR and First Aid.