Mather Community Campus, Family Program - Support Staff

Volunteers of America Northern California & Northern Nevada•Mather, CA

9d•Onsite

About The Position

The Support Staff member provides compassionate, professional, and non-judgmental services to participants in the Family Program at Mather Community Campus. The role supports program objectives through interaction with participants and team members, assessment of participant needs, and efforts to maintain resident safety and program integrity. Work is performed in a cost-effective, service-oriented manner consistent with organizational standards. The position supports residents’ daily routines and program participation, maintains a safe and clean environment, responds to concerns and crises, completes shift documentation, and communicates with staff and external representatives. The Support Staff member also assists with staff training and development and continues to develop relevant technical and interpersonal skills. The position is full-time and available for swing and overnight shifts. Full-time employees working 30 or more hours per week are eligible for paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

Requirements

Demonstrated ability to communicate and comprehend oral and written instructions.
Ability to provide services without ethnic or social prejudice.
General knowledge of issues and challenges related to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Ability to use a range of interventions with clients who have varying needs and levels of functioning.
Flexibility to work irregular hours and willingness to function as a team member.
Computer skills.
Valid California driver’s license and ability to meet the organization’s insurance carrier guidelines.
Must pass all required agency, county, state, and federal background clearances.
CPR/First Aid certification required within 90 days of employment.
Completion and maintenance of all required training and health clearances.
Teamwork, oral and written communication, organizational, and computer skills; ability to assist others; and analytical and decision-making ability.
Ability to lift and move up to 50 pounds; stand, walk, bend, stoop, and sit frequently; kneel occasionally; and climb stairs regularly.
Physical ability to safely maneuver a client’s weight distribution in an emergency and move quickly to assist clients.

Responsibilities

Explain program rules and regulations to residents and facilitate residents’ observance of them.
Coordinate meal preparation and service, sleeping assignments, showers, laundry, and other daily routines.
Provide awake-shift coverage, maintain grounds security, and conduct hourly safety and security checks during designated periods.
De-escalate crises and respond appropriately, providing emergency assistance to clients and co-workers as necessary.
Maintain daily reports and provide statistical information.
Perform housekeeping and maintenance tasks as needed, prepare rooms for incoming residents, and maintain staff-area cleanliness in accordance with health and sanitation requirements.
Respond to client questions and concerns.
Perform clerical duties during shifts, including answering the telephone, recording messages, and filing as needed.
Maintain clear, thorough, routine communication with residents.
Support VOA staff in implementing plans to help residents successfully complete the program.
Model positive behavior to support clients working toward self-sufficiency.
Document and report client concerns or infractions that may affect program security; complete shift logs, observation logs, and incident reports.
Monitor program equipment and supply inventory and arrange replacement or restocking as needed.
Obtain approval for exceptions to standard policy and notify management of potential workflow problems and resource needs.
Follow staffing schedules to ensure adequate and safe coverage and accomplish program objectives.
Communicate with on-site staff, the Program Supervisor, service providers, and external county, state, and city program representatives as required.
Direct available resources as required and follow ethical standards, program philosophy guidelines, and confidentiality laws.
Assist the Program Supervisor with department orientation and training of new employees as requested.
Identify ongoing training needs for new and existing staff and report them to management.
Provide information and support for the development of quality operations.
Maintain working knowledge of fire, safety, and health standards to help ensure a safe environment.
Continue developing technical and interpersonal skills; attend staff meetings and assigned training and complete required certifications, including CPR and First Aid.