GPD - Support Staff

Volunteers of America Northern California & Northern Nevada, Inc.•Mather, CA

8d•Onsite

About The Position

The Support Staff position provides compassionate, professional, and non-judgmental services to participants in the Veteran Grant Per Diem program at Mather Community Campus. The role supports program objectives by interacting with participants and team members, assessing participant needs, protecting resident safety and program integrity, and completing daily operational duties in accordance with organizational standards. The position includes awake-shift coverage, security and safety monitoring, crisis response, resident support, routine program maintenance, documentation, clerical work, and communication with staff and external representatives. Support Staff also assist with client development, staff training, program operations, and their own professional development.

Requirements

Demonstrated ability to communicate and comprehend oral and written instructions.
Ability to provide services without ethnic or social prejudice.
General knowledge of issues and challenges related to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Ability to use a range of interventions with clients who have varying needs and levels of functioning.
Flexibility to work irregular hours and willingness to work as part of a team.
Basic computer skills.
CPR and First Aid training within 90 days of employment, with recertification as necessary, and annual TB testing.
Valid California driver’s license required to operate a VOA vehicle.
Teamwork skills.
Oral and written communication skills.
Ability to de-escalate crises and assist residents and staff during emergencies.
Organizational skills.
Analytical and decision-making ability.
Ability to lift and move up to 25 pounds and safely maneuver a client’s weight distribution in an emergency.
Ability to stand, walk, bend, stoop, and sit frequently; kneel occasionally; climb stairs where applicable; and move quickly during emergencies.

Responsibilities

Perform daily work requirements to achieve department objectives.
Explain program rules and regulations to residents and facilitate compliance.
Coordinate meals, sleeping assignments, showers, laundry, and other daily routines.
Provide awake-shift coverage, maintain grounds security, and conduct hourly safety and security checks during designated periods.
De-escalate crises and respond appropriately, providing emergency assistance to clients and co-workers as needed.
Maintain daily reports and provide statistical information.
Perform housekeeping and maintenance tasks, prepare rooms for incoming residents, and maintain staff areas to meet health and sanitation requirements.
Respond to client questions and concerns and maintain clear, routine communication with residents.
Perform on-shift clerical duties, including answering telephones, recording messages, and filing.
Assist with client development and support staff in implementing plans to help residents complete the program successfully.
Model positive behavior to help clients work toward self-sufficiency.
Maintain daily program operations in compliance with company policies; document and report client concerns or infractions that could affect program security; and complete shift logs, observation logs, and incident reports.
Monitor program equipment and supplies inventory and arrange replenishment as needed.
Obtain approval for exceptions to standard policy and notify management of workflow problems or resource needs.
Follow staffing schedules to ensure adequate and safe coverage and meet program objectives.
Communicate with on-site staff, the Program Manager, service providers, and external county, state, and city representatives as required.
Direct available resources as needed and adhere to ethical standards, program philosophy, and confidentiality laws.
Assist with training and development of new staff, including orientation and training as requested; identify ongoing training needs and report them to management.
Contribute information and support to the program development team to help develop quality operations.
Maintain working knowledge of fire, safety, and health standards.
Continually develop technical and interpersonal skills; attend staff meetings and assigned training seminars and complete required certifications.