GPD - Support Staff

Volunteers of America Northern California & Northern Nevada•Mather, CA

About The Position

The Support Staff role serves participants in the Veteran Grant Per Diem program at the Mather Community Campus. The position provides compassionate, professional, nonjudgmental services in support of program objectives, including participant interaction, needs assessment, resident safety, and daily program operations. Work is carried out in a cost-effective, service-oriented manner consistent with organizational standards. The Support Staff helps residents follow program rules and routines, supports their progress toward self-sufficiency, and maintains the safety, security, cleanliness, and functioning of the program. The role includes awake-shift coverage, crisis response, documentation, communication with residents and stakeholders, staff training support, and ongoing professional development. The position is full-time, with a stated pay rate of $22.71 per hour.

Requirements

Demonstrated ability to communicate and comprehend oral and written instructions.
Ability to provide services without ethnic or social prejudice.
General knowledge of issues and challenges related to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Ability to use a range of interventions with clients with varying needs and levels of functioning.
Flexibility to work irregular hours and willingness to function as a team member.
Basic computer skills.
CPR and First Aid training within 90 days of employment, with recertification as necessary.
Annual tuberculosis testing.
Valid California driver's license required to operate a VOA vehicle.
Teamwork skills.
Oral and written communication skills.
Ability to de-escalate crises and assist residents and staff during emergencies.
Organizational skills.
Analytical and decision-making ability.
Ability to lift and move up to 25 pounds and safely maneuver a client's weight distribution in an emergency.
Ability to stand, walk, bend, stoop, and sit frequently; kneel occasionally; climb stairs at multi-level programs; and move quickly in emergencies.

Responsibilities

Perform daily work requirements to meet department objectives.
Explain program rules and regulations to residents and facilitate compliance.
Coordinate meals, bed and sleeping assignments, showers, laundry, and other daily routines.
Provide awake-shift coverage and maintain grounds security.
Conduct hourly safety and security checks during designated periods.
De-escalate crises and provide emergency assistance to clients and co-workers as needed.
Maintain daily reports and provide statistical information.
Perform housekeeping and basic maintenance tasks, prepare rooms for incoming residents, and maintain staff areas to meet health and sanitation requirements.
Respond to client questions and concerns and maintain clear, routine communication with residents.
Perform clerical duties such as answering the telephone, recording messages, and filing.
Support staff in implementing plans to help residents successfully complete the program and model positive behavior that supports client self-sufficiency.
Maintain daily program operations in compliance with company policies.
Document and report client concerns or infractions that may affect program security; complete shift logs, observation logs, and incident reports.
Monitor program equipment and supply inventory and take action to replace or restock items as needed.
Obtain approval for exceptions to standard policy and notify management about potential workflow problems and resource needs.
Follow staffing schedules to ensure safe and adequate coverage and achieve program objectives.
Communicate with on-site staff, the Program Manager, service providers, and external county, state, and city representatives as required.
Direct available resources as required.
Follow ethical standards, program philosophy guidelines, and confidentiality laws.
Assist with training and development of new staff, including orientation and training as requested; identify ongoing training needs and report them to management.
Contribute information and support to the program development team to help develop quality operations.
Maintain working knowledge of fire, safety, and health standards.
Pursue self-development, attend staff meetings and assigned training, and complete required certifications such as CPR and First Aid.