Support Specialist, Relief- Samoshel (Saturday - Sunday, 8am - 4:30pm)

The People Concern•Los Angeles, CA

1d•$20 - $25•Onsite

About The Position

The Support Specialist - Relief works in the Samoshel interim housing program, helping create a restorative living environment where clients can thrive while preparing for permanent housing. The role is grounded in diversity, equity, and inclusion; cultural competency and humility; trauma-informed care; harm reduction; and the housing first model. Staff are expected to share power with clients and treat them as experts in their own lives. This is a part-time, non-exempt, non-management position based at Samoshel in Santa Monica. The schedule is Saturday and Sunday, 8:00 a.m. to 4:30 p.m. The role reports to the Program Manager and works in a team-based environment focused on program improvement and client care.

Requirements

High school diploma or GED.
At least one year of experience in related work.
Effective customer service skills and the ability to handle difficult situations.
Ability to work independently and think critically.
Ability to act professionally regardless of circumstances.
Commitment to improving the community through empowerment and dignity.
Familiarity with non-violent crisis intervention.
Familiarity with issues faced by the population served.
Ability to self-motivate and appropriately organize and motivate others.
Computer literacy and ability to use a computerized database system for information management.
Ability to work as a team member.
Ability to obtain and maintain Food Handler, CPR, and First Aid certifications.

Nice To Haves

Ability to communicate in a language other than English.
Initiative toward continued professional development.

Responsibilities

Remain visible on the floor, actively engaging with and welcoming clients.
Conduct regular, thorough walk-throughs of the facility.
Create a supportive environment that promotes client progress toward stability.
Attend relevant staff meetings, trainings, and retreats as scheduled.
Oversee maintenance of client cubicle and bed areas in a trauma-informed manner.
Facilitate client engagement activities, such as groups or other activities.
Complete incident reports, update shift logs, document in HMIS as needed, and email relevant documents and updates before the end of each shift.
Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
Intervene during crises to de-escalate situations while prioritizing client and staff safety and using non-violent communication skills.
Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
Communicate effectively and in a timely manner with management, peers, and clients.
Maintain client confidentiality while complying with agency, state, and HIPAA laws.
Act as a role model, demonstrate responsibility, continuously learn and improve, acknowledge areas for improvement, give and receive honest and specific feedback, help create a welcoming and respectful environment, and collaborate.
Perform other duties as assigned.