Support Specialist III - Operations

Denver Health and Hospital Authority•Denver, CO

About The Position

Under minimal supervision, the Support Specialist III - Operations performs administrative, record-keeping, clerical, and technical support functions for the assigned department. The role supports departmental goals by accurately compiling reports and entering information into databases, communicating with team members to meet due dates and other targets, and maintaining department records and supplies. The position also serves as a contact for internal and external customers and service providers, and coordinates meetings, interviews, conferences, appointments, and related arrangements.

Requirements

4–6 years of clerical or administrative experience required.
Ability to organize the workday to manage multiple, simultaneous projects.
Willingness to learn new techniques and methods and participate in new programs and system changes.
Knowledge of inventory practices and ability to maintain adequate supply levels.
Excellent verbal and written communication and interpersonal skills.
Ability to troubleshoot malfunctioning equipment and notify the appropriate repair contact.
Intermediate database knowledge sufficient to research, analyze, and report.
Skill in completing forms and paperwork related to the work assignment.
Ability to create, store, edit, format, print, and revise tables, reports, forms, labels, and other printed materials using available software.
Ability to recognize, initiate, and lead improvement efforts using initiative, judgment, tact, and discretion.
Proficiency in Microsoft Office Suite.

Responsibilities

Communicate information appropriately so others are informed as necessary; respond to emails and voicemails.
File and maintain records, correspondence, and other paperwork.
Maintain office supplies for the employee, department, and assigned department members.
Deliver phone messages accurately and promptly.
Receive information and calls from internal and external customers and service providers about equipment, supplies, and maintenance, and notify appropriate personnel.
Receive and screen visitor and staff telephone calls.
Refer patient or staff callers to appropriate personnel.
Arrange meetings, interviews, and conferences; schedule appointments, reserve conference rooms, and arrange audio-visual equipment as needed.
Maintain department employee files and ensure they are up to date and contain appropriate documents per HR policy.
Collect and enter data in spreadsheets and databases for monthly reports.
Attend organization-provided training courses as necessary.

Benefits

Paid time off starting at 28 days per year, including vacation, personal/sick time, and 7 holidays.
100% paid parental leave for up to 6 weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans, plus employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and perks on brands and travel.
Tuition reimbursement and assistance.
Education, coaching, and professional development through the Workforce Development Center, supporting career growth and advancement.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness eligibility, free student loan coaching, and assistance navigating the PSLF program.
National Health Service Corps and Colorado Health Service Corps eligibility.
Loan forgiveness eligibility and employer contributions.