Operations Support Specialist

First U.S. Community Credit Union•Sacramento, CA

6d•$23 - $34•Onsite

About The Position

The Operations Support Specialist performs operational, compliance, and member-service functions that support the Credit Union. The role works independently and collaboratively with internal teams to resolve complex member and operational issues, support regulatory requirements, and promote accuracy, consistency, and efficiency. It provides specialized support for legal processes, online account opening, deceased accounts, payment operations, fraud review, branch audits, procedures, and training. The position supports operations up to the Branch Manager level, assists with payment and fraud-related work, helps maintain regulatory compliance and operational procedures, and collaborates with the Training Department. The role is expected to demonstrate the First U.S. Core Values: Lead with Care, Be Bold, Cultivate Curiosity, and Build Community.

Requirements

High school diploma or equivalent.
Three to five years of experience within a financial institution, with strong knowledge of branch operations and regulatory compliance.
Strong analytical and problem-solving skills and exceptional attention to detail.
Proficiency in Microsoft Office applications and strong data-entry accuracy.
Excellent verbal, written, and interpersonal communication skills, with the ability to build effective working relationships with members, team members, and vendors.
Dependable and goal-oriented, able to work independently while contributing effectively within a team environment.

Responsibilities

Review, process, and document levies and subpoenas, maintaining accurate tracking and compliance with applicable legal and regulatory requirements.
Manage the online new account queue in the Origence platform, including timely review, member follow-up, and decisioning.
Audit new member account packets submitted through CUDL for accuracy and completeness.
Communicate with representatives of deceased members, obtain required documentation through the Ribbon portal, and prepare accounts for closure.
Assist the Operations Support Manager with IRA administration, Power of Attorney reviews, deceased account processing, branch audits, quarterly surprise cash counts, and policy and procedure updates.
Provide operational and member support up to the Branch Manager level, including direct member assistance and daily branch operational support.
Support Centralized Operations by accurately and promptly processing and reviewing ACH, EFT, drafts, debit originations, Zelle disputes, exceptions, and adjustments.
Monitor, review, and resolve online banking card disputes, returned checks, and compromised card alerts to mitigate fraud risk.
Review and process domestic and international wire transfers, applying due diligence, fraud detection, and elder abuse safeguards.
Research and resolve complex member inquiries and payment-related issues promptly and accurately.
Assist with fraud case reviews and investigations, escalate concerns as appropriate, and recommend preventative measures.
Apply and evaluate Branch and Contact Center policies and procedures to support compliance with NCUA, DFPI, BSA/AML, and other applicable requirements.
Support regulatory compliance through training and communication related to security, robbery procedures, BSA, S.A.F.E. Act, elder abuse, and harassment prevention.
Perform assigned BSA/AML functions, including CTR and SAR preparation, OFAC reviews, and fraud monitoring, with accuracy and confidentiality.
Review, update, and maintain operational procedures and recommend improvements to efficiency, accuracy, compliance, and the member experience.
Conduct daily operational audits, including Synergy report reviews, new account audits, and transaction verifications.
Verify daily branch scanning is completed accurately, indexed correctly, and uploaded without errors.
Collaborate with the Training Department to provide onsite or virtual team member training as needed.
Participate in departmental projects and perform other duties as assigned.
Demonstrate the First U.S. Core Values in daily work and interactions.