Support Services Technician Associate

Corewell Health • Grand Rapids, MI

8d • Onsite

About The Position

The Support Services Technician Associate works across multiple locations and departments, including Environmental Services, Nutrition Services, Reception, Patient Transport, and Supply Chain. The role requires adaptability, communication, and collaboration with team members to maintain continuity of service and a positive work environment. The technician contributes to the patient care team by providing a safe, clean, and visually appealing environment and supporting a positive patient experience. Duties include greeting and assisting visitors, staff, and patients with navigating the hospital, communicating effectively with hospital staff and patients, and completing assigned special projects with specific direction. The technician follows the job description and uses associated technology for the role being performed.

Requirements

• High school diploma or equivalent.
• One year of relevant experience in customer service and/or other related experience.

Nice To Haves

• Basic Life Support (BLS) certification from the American Heart Association; patient transport certification within 90 days preferred.
• Basic Life Support (BLS) certification from the American Red Cross; patient transport certification within 90 days preferred.
• Accredited Food Handler certification from the ANSI National Accreditation Board within 90 days preferred.
• Accredited Food Allergy Certificate from the ANSI National Accreditation Board within 90 days preferred.
• Accredited Food Protection Manager (CFP) certification from the ANSI National Accreditation Board within 90 days preferred.

Responsibilities

• Perform duties associated with the role being performed, including using its associated technology.
• Communicate effectively with hospital staff, visitors, and patients or residents to provide a high level of customer service and care.
• Contribute to a safe, clean, and visually appealing environment as part of the patient care team.
• Greet and assist visitors, staff, and patients with navigating the hospital to their destinations.
• Complete special projects as assigned, with specific direction.

Benefits

• Comprehensive benefits package intended to support financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED