Support Services Associate
About The Position
This entry-level position works under limited supervision and provides support to one or more programs, such as clinical, home health, or environmental services. The role prepares routine correspondence, answers a multi-line phone system, enters data, interacts with patients and the public, schedules appointments, collects fees, and directs clients to appropriate staff. The incumbent participates in on-the-job training to learn Patient and Community Health Services Reporting and Billing Procedures (PSRS) and receives ongoing training. Work may include maintaining medical records and files; gathering information from patients and insurance; entering information from Patient Encounter Forms (PEF) and Outcome or Assessment Information Set (OASIS); generating and issuing WIC vouchers; using the Environmental Health Management Information System (EHMIS); and processing environmental health certificates, permits, and applications. The position also requests and reviews reports, orders office supplies, and completes forms for processing. Work is typically performed inside an office. Applicants and employees may be required to undergo drug screening and a background check under agency policy.
Requirements
- High school diploma or GED.
- No prior experience is required.
- Participate in on-the-job training to become knowledgeable about Patient and Community Health Services Reporting and Billing Procedures (PSRS).
- Receive ongoing training.
- May be required to submit to drug screening and a background check according to agency policy.
Responsibilities
- Prepare routine letters, labels, and other appropriate materials.
- Answer a multi-line phone system and direct the public to correct information or staff.
- Enter data and information from Patient Encounter Forms (PEF) and Outcome or Assessment Information Set (OASIS).
- Interact with patients and the public, make appointments, and gather information from patients and insurance.
- Collect and record fees, ensuring completeness and accuracy.
- Maintain medical records and files.
- Generate and issue Woman, Infants, and Children (WIC) vouchers.
- Request and review routine and relevant reports for completeness.
- Order inventory and office supplies.
- Use the Environmental Health Management Information System (EHMIS).
- Provide certificates for environmental services and generate and issue permits and applications.
- Complete forms containing pertinent information for processing.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
