Support Services Associate

SOUTHERN ARIZONA AIDS FOUNDATION•Tucson, AZ

1d•$17 - $21•Onsite

About The Position

The Support Services Associate provides clerical support and performs duties related to SAAF’s Food for Life and Food Pantry programs under the supervision of the Support Services Manager (SSM). The associate also assists with other Support Services activities, including Complementary Therapies, transportation services, Food for Life deliveries, and grocery rescue pickups. This is an hourly, full-time, 40-hour-per-week, non-exempt position. The role supports food pantry operations, complementary therapies and wellness services, Food for Life, and transportation services. It includes direct client interaction, records and data entry, coordination with providers and case managers, food and supply handling, driving between sites, and documenting services for reports. The associate also provides backup for other Support Services staff and the SSM and serves on the Care and Housing Services team.

Requirements

At least one year of administrative work experience or one year of work experience in the social services field.
Obtain appropriate fingerprint clearance through the Arizona Department of Public Safety; SAAF pays for the clearance.
Strong organizational and problem-solving skills and the ability to work independently.
Effective oral and written communication skills.
Ability to obtain current Food Sanitation certification from the Pima County Health Department; SAAF pays for certification if it is not current.
Access to a reliable vehicle, a valid Arizona driver's license, and a clean driving record acceptable to the employer’s liability insurance provider.
Ability to use a personal vehicle for daily work-related travel between SAAF campuses and other locations for donation pickups and client deliveries.
Ability to safely operate SAAF-owned pickup trucks and U-Haul moving trucks as needed.
Competence with Microsoft Office applications and database systems.
Ability to lift up to 50 pounds, with or without reasonable accommodation; lifting more than 50 pounds may be done only with accommodation such as another person or supportive equipment.
Ability to perform medium work, including lifting up to 50 pounds at a time and frequently lifting or carrying objects weighing up to 25 pounds.
Ability to sit for long periods, with intermittent walking, standing, bending, squatting, pulling, and pushing.
Ability to use standard office equipment, including scanners, computers, keyboards, phones, shredders, photocopiers, and filing cabinets.

Nice To Haves

Strong customer service skills.
Administrative experience in the social services field.
Knowledge of HIV/AIDS issues and current HIV/AIDS treatment protocols.
Ability to manage multiple tasks simultaneously while maintaining attention to detail.
Experience working with volunteers.
Excellent interpersonal skills and sensitivity to cultural and personal diversity.
Knowledge of nutrition and food safety requirements for people living with HIV/AIDS.
Bilingual English/Spanish skills.

Responsibilities

Organize and stock the Food Pantry; pick up and deliver food supplies off-site; maintain client records and enter data; verify client entries in Community Food Bank databases; and distribute pantry items in person or through drive-through service.
Support Complementary Therapies and Wellness Program services by arranging service vouchers, handling billing-related functions, verifying client eligibility, coordinating annual enrollments, and conducting required surveys with providers and participants.
Provide customer service for Complementary Therapy and assist the NPS pharmacy with care coordination and management of Buyes Club assistance.
Back up Food for Life services as requested, including assisting with shopping, covering food delivery driving, and tracking client goals in coordination with case managers.
Support client transportation services, work directly with clients and case managers, reconcile transportation service invoices, and complete related data entry.
Place monthly Community Food Bank orders, request additional orders as needed, and maintain an up-to-date inventory of CFB boxes.
Document services and collect data for reports concerning service provision.
Provide backup for other Support Services staff and the SSM across Support Services activities.
Serve as a member of the Care and Housing Services team and attend mandatory department and agency staff meetings.
Travel during the shift between SAAF campuses and other locations for donation pickups and client deliveries.