Support Services Technician

Corewell Health • Grand Rapids, MI

2d • Onsite

About The Position

As a Support Services Technician with Corewell Health, you will work in multiple locations and departments, including Environmental Services, Nutrition Services, Reception, Patient Transport, and Supply Chain. Communication and collaboration with team members are essential to maintaining continuity of service and fostering a positive work environment. This position is part of the patient care team and helps create a safe, clean, and visually appealing environment that contributes positively to patients’ experiences.

The role includes providing customer service and care to hospital staff, visitors, and patients or residents; assisting people in navigating the hospital; and completing assigned special projects with specific direction. The position is based at Blodgett Hospital in Grand Rapids, in the Environmental Services department. It is full-time, with 40 scheduled hours per week, day-shift hours from 7:00 a.m. to 3:30 p.m., variable workdays, and every-other-weekend work.

Requirements

• High school diploma or equivalent.
• One year of relevant experience in customer service and/or other related experience.

Nice To Haves

• Basic Life Support (BLS) certification from the American Heart Association; preferred within 90 days for Patient Transport.
• Basic Life Support (BLS) certification from the American Red Cross; preferred within 90 days for Patient Transport.
• ANSI-accredited Food Handler certification; preferred within 90 days.
• ANSI-accredited Food Allergy Certificate; preferred within 90 days.
• ANSI-accredited Food Protection Manager (CFP) certification; preferred within 90 days.

Responsibilities

• Refer to the job description for the role being performed and use its associated technology.
• Communicate effectively with hospital staff, visitors, patients, and residents to provide high-quality customer service and care.
• Help provide a safe, clean, and visually appealing environment that positively impacts the patient experience.
• Greet and assist visitors, staff, and patients in navigating the hospital to reach their destinations.
• Complete special projects as assigned, following specific direction.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED